Customer Service Officer | EzyStrut WA

Korvest Ltd; Redcliffe; On-site; AUD 67,000 - 75,000; Full time

Benefits offered by this job

Annual KPI bonus

Career development opportunities

Job summary

Korvest Ltd's EzyStrut division seeks a customer-focused coordinator to handle inbound sales, process orders, prepare quotations and build lasting relationships with wholesalers, distributors and industry customers. You’ll also manage customer data and order entry with accuracy to support the sales team and enhance the customer experience.

This permanent, full-time role offers a base salary of $67,000–$75,000 plus an annual KPI bonus of $6,500, genuine career development, and a supportive team

Qualifications

• 2+ years in customer service, internal sales, order processing or administration.
• Comfortable with a role mixing customer contact and data entry/administration tasks.
• Intermediate skills in Microsoft Office; ERP/CRM experience a bonus.
• Industry exposure to electrical, mechanical, building products or similar is an advantage but not essential.

Responsibilities

• Handle inbound sales calls from wholesalers, distributors and industry customers.
• Process orders and prepare quotations; build and maintain customer relationships.
• Manage customer data and order entry tasks with accuracy and follow-through.
• Support the sales team and enhance the customer experience with EzyStrut.

Skills

Customer service

Order processing

Data entry

ERP/CRM experience

Tools

Microsoft Office

ERP/CRM systems

Job description

Your new role:

Reporting to the Customer Service Team Leader, you’ll be the first point of contact for wholesalers, distributors, and industry customers handling inbound sales calls, processing orders, preparing quotations, and building relationships that keep customers coming back.

You’ll also manage a variety of customer data and order entry tasks, ensuring accuracy and follow-through at every step. Your work directly supports the sales team and shapes every customer’s experience with EzyStrut.

You will bring:

• 2+ years in customer service, internal sales, order processing or administration
• Comfortable with a varied role that includes both customer contact and data entry/administration tasks
• Intermediate skills in Microsoft Office or similar systems (ERP/CRM experience a bonus)
• Industry exposure to electrical, mechanical, construction, building products or similar is an advantage but not essential

At EzyStrut you will enjoy working for a company that values its people.

EzyStrut is the kind of place where people stay. Our team is close, our leaders are hands-on, and our customers are long-term. You’ll be offered a competitive salary, a real annual bonus, and a clear path forward, whether that’s growing within customer service or branching into sales or operations.

• Base salary $67,000–$75,000 + annual KPI bonus $6,500
• Permanent full-time role with a profitable, ASX-listed company
• Genuine career development
• Supportive team with leaders who know the industry
• Employee referral bonuses, community support programs, and Employee Assistance Program (EAP)
• Company share scheme after 2 years service

The successful applicant will be highly motivated, enthusiastic, customer-focused, and have an aptitude to learn and adapt. We hire for potential as much as experience, so even if you don’t tick every box, we encourage you to apply.

We hire for potential as much as experience, so even if you don’t tick every box, we encourage you to apply.

Get some _ Insight _ into our company culture

Learn more about what it is like working at Korvest & EzyStrut, view our employee magazine https://www.korvest.com.au/news