Customer Service Officer | EzyStrut Bankstown (NSW)

Korvest; Sydney; On-site; AUD 67,000 - 75,000; Full time

Benefits offered by this job

Annual KPI bonus

Company share scheme after 2 years

Permanent full-time role

Bankstown-based; no travel required

Employee assistance program (EAP)

Job summary

EzyStrut, part of Korvest, is seeking a Customer Service Officer in Bankstown, NSW. You will be the first point of contact for wholesalers and industry customers, handling inbound calls, processing orders and building lasting relationships that drive repeat business.

Reporting to the Customer Service Team Leader, you will manage data, perform order entry tasks and support the sales team to shape a positive customer experience. This permanent full-time role offers growth and incentives.

Qualifications

• 2+ years in customer service, internal sales, order processing or administration.
• Comfortable with a role combining customer contact and data entry/administration tasks.
• Intermediate skills in Microsoft Office; ERP/CRM experience a bonus.

Responsibilities

• Handle inbound sales calls, process orders and prepare quotations.
• Build relationships with wholesalers, distributors and industry customers.
• Manage customer data and order entry with accuracy and follow-through.
• Support the sales team and influence the customer experience.

Skills

Customer service

Order processing

Data entry

ERP/CRM experience

Microsoft Office

Tools

ERP/CRM software

Job description

Customer Service Officer | EzyStrut Bankstown (NSW)

EzyStrut, part of ASX listed company Korvest Ltd, is a leading supplier and manufacturer of cable support systems, with a proven track record of supplying to the mining, oil and gas, communications, transport infrastructure, and energy industries throughout Australia.

Our passion is to provide the highest standards of products, services and value to our customers, and we achieve this through highly skilled, diverse and dedicated staff. We value what our staff bring and offer recognition and incentive programs to celebrate our achievements.

Join a market-leading Australian manufacturer backed by an ASX-listed company, where your customer service skills directly shape business outcomes.

We're growing and this role, like many others we currently have on offer, exists because of the ongoing success of EzyStrut. We want experienced customer service professionals to grow with us. Join our team at our new facility in Bankstown, NSW as a Customer Service Officer and become the trusted link between our customers and the business.

Your new role:

Reporting to the Customer Service Team Leader, you’ll be the first point of contact for wholesalers, distributors, and industry customers handling inbound sales calls, processing orders, preparing quotations, and building relationships that keep customers coming back.

You’ll also manage a variety of customer data and order entry tasks, ensuring accuracy and follow-through at every step. Your work directly supports the sales team and shapes every customer’s experience with EzyStrut.

You will bring:

• 2+ years in customer service, internal sales, order processing or administration


• Comfortable with a varied role that includes both customer contact and data entry/administration tasks


• Intermediate skills in Microsoft Office or similar systems (ERP/CRM experience a bonus)


• Industry exposure to electrical, mechanical, construction, building products or similar is an advantage but not essential

At EzyStrut you will enjoy working for a company that values its people.

EzyStrut is the kind of place where people stay. Our team is close, our leaders are hands-on, and our customers are long-term. You’ll be offered a competitive salary, a real annual bonus, and a clear path forward, whether that’s growing within customer service or branching into sales or operations.

• Base salary $67,000–$75,000 + annual KPI bonus $6,500


• Company share scheme provided after 2 years of service


• Permanent full-time role with a profitable, ASX-listed company


• Supportive team with leaders who know the industry


• Employee referral bonuses, community support programs, and Employee Assistance Program (EAP)


• Bankstown-based with no travel or shift work required

Get someInsightinto our company culture

Learn more about what it is like working at Korvest & EzyStrut, view our employee magazine https://www.korvest.com.au/news