Customer Service Officer | EzyStrut WA

EzyStrut Cable & Pipe Supports; Redcliffe; On-site; AUD 67,000 - 75,000; Full time

Benefits offered by this job

Annual KPI bonus

Employee share scheme after 2 years

Employee referral bonus

Job summary

EzyStrut is seeking a Customer Service Officer for our Redcliffe facility to be the trusted link between customers and the business. You will handle inbound calls, process orders, and prepare quotations while building strong relationships that encourage repeat business.

You will also manage customer data and order entry to support the sales team and contribute to a smooth customer experience. We value potential, offer a competitive salary and bonus, and a clear growth path within the company.

Qualifications

• 2+ years in customer service, internal sales, order processing or administration.
• Intermediate skills in Microsoft Office or ERP/CRM systems.
• Experience with electrical, mechanical or building products is a plus.

Responsibilities

• Handle inbound sales calls and process orders.
• Prepare quotations and build long-term customer relationships.
• Maintain accurate customer data and order-entry records.

Skills

Customer service

Internal sales

Order processing

Administration

Tools

ERP/CRM experience

MS Office

Job description

EzyStrut, part of ASX listed company Korvest Ltd, is a leading supplier and manufacturer of cable support systems, with a proven track record of supplying to the mining, oil and gas, communications, transport infrastructure, and energy industries throughout Australia.

Our passion is to provide the highest standards of products, services and value to our customers, and we achieve this through highly skilled, diverse and dedicated staff. We value what our staff bring and offer recognition and incentive programs to celebrate our achievements.

Join a market-leading Australian manufacturer backed by an ASX-listed company, where your customer service skills directly shape business outcomes.

We're growing and this role, like many others we currently have on offer, exists because of the ongoing success of EzyStrut. We want experienced customer service professionals to grow with us. Join our team at our new facility in Redcliffe, WA as a Customer Service Officer and become the trusted link between our customers and the business.

Your new role:

Reporting to the Customer Service Team Leader, you’ll be the first point of contact for wholesalers, distributors, and industry customers handling inbound sales calls, processing orders, preparing quotations, and building relationships that keep customers coming back.

You’ll also manage a variety of customer data and order entry tasks, ensuring accuracy and follow-through at every step. Your work directly supports the sales team and shapes every customer’s experience with EzyStrut.

You will bring:

• 2+ years in customer service, internal sales, order processing or administration
• Comfortable with a varied role that includes both customer contact and data entry/administration tasks
• Intermediate skills in Microsoft Office or similar systems (ERP/CRM experience a bonus)
• Industry exposure to electrical, mechanical, construction, building products or similar is an advantage but not essential

At EzyStrut you will enjoy working for a company that values its people.

EzyStrut is the kind of place where people stay. Our team is close, our leaders are hands‑on, and our customers are long-term. You’ll be offered a competitive salary, a real annual bonus, and a clear path forward, whether that’s growing within customer service or branching into sales or operations.

• Base salary $67,000–$75,000 + annual KPI bonus $6,500
• Permanent full-time role with a profitable, ASX-listed company
• Supportive team with leaders who know the industry
• Employee referral bonuses, community support programs, and Employee Assistance Program (EAP)
• Company share scheme after 2 years service

The successful applicant will be highly motivated, enthusiastic, customer-focused, and have an aptitude to learn and adapt. We hire for potential as much as experience, so even if you don’t tick every box, we encourage you to apply.

We hire for potential as much as experience, so even if you don't tick every box, we encourage you to apply.

Get some Insight into our company culture