Customer Service Officer - Contract Role

dormakaba International Holding AG; Australia; Remote; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Discounted Health Insurance

AAA nominations & awards

WhereFit membership discounts

Job summary

dormakaba International Holding AG in Hallam is seeking a Customer Experience professional for a 12-month contract. You will process orders in SAP, manage backorders, and liaise with internal and external customers to support sales excellence.

The role requires strong data accuracy, excellent communication, and the ability to multitask in a fast-paced environment. Onsite at Hallam, with regular hours on weekdays.

Qualifications

• Detail oriented; data accuracy is essential to be successful in the role.
• Ability to multitask.
• Ability to resolve questions and queries in a timely manner.
• Excellent phone etiquette and manner.
• Strong verbal and written communication skills.
• Proficient computer skills.
• Works well in a team as well as autonomously.
• Customer focused.

Responsibilities

• Accurate data entry by keying orders into SAP (CRM System).
• Manage case queues, backorders and exceptions.
• Build and maintain rapport with new and existing customers.
• Ensure fluid communication is maintained between multiple departments.
• Acceptance of occasional inbound calls.
• Escalation of customer queries to Customer Service Manager.

Skills

Data entry

SAP

Customer service

Communication

Multitasking

Teamwork

Attention to detail

Tools

SAP CRM

Microsoft Office

Job description

Position Overview

Our Customer Experience team are all about providing real time support to our internal stakeholders, by processing, allocating and coordinating orders in line with business requirements. In this role, you will effectively communicate with external & internal customers, assisting with any inquiries to support the broader business in achieving sales excellence.

You’ll play a pivotal role in modeling exceptional customer care, by acting as the critical link in the sales process between our sales team, stakeholders and our customers. This is a 12-month contract role based out of our Hallam office, Monday to Friday, 8.30 am to 5.00 pm or 8 am to 4.30 pm.

What you will do:

• Accurate data entry by keying orders into SAP (CRM System)
• Manage case queues, backorders and exceptions
• Build and maintain rapport with new and existing customers
• Ensure fluid communication is maintained between multiple departments
• Acceptance of occasional Inbound calls
• Escalation of customer queries to Customer Service Manager

What we require

• Detail oriented; data accuracy is essential to be successful in the role
• Ability to multitask
• Ability to resolve questions and queries in a timely manner
• Excellent phone etiquette and manner
• Strong verbal and written communication skills
• Proficient computer skills
• Works well in a team as well as autonomously
• Customer focused

What we prefer

• Strong attention to detail and data accuracy.
• Excellent communication and customer service skills.
• Proficient computer skills
• Professional phone manner and written communication skills.
• Ability to work effectively in a team and independently.
• Customer-focused with a proactive and positive attitude.

What we offer

• Access to discounted Health Insurance
• Peer to Peer Recognition via our ‘AAA' Nominations and awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.