Customer Service Representative (m/f/d)

Karl Storz; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Leave Benefits (Annual Leave)

Birthday Benefits

Transport Allowance

Onsite Parking

Public Transport Accessibility

Flexible Work Arrangements

Wellness Programs and Activities

Professional Development Opportunities

Global Exposure & Travel Opportunities

Statutory Benefits

Job summary

Karl Storz Australia in Sydney is seeking a Customer Service professional to support internal and post‑sale customers, process quotes and orders, and resolve complaints. You will maintain databases, manage back orders, and generate ad hoc reports, collaborating with warehouse, sales and manufacturing partners.

The role requires experience in customer service, strong Excel skills, and a calm, solution‑oriented approach.

Qualifications

• Previous experience in customer service essential.
• Ability to remain calm and logical when solving issues.
• Excellent phone manner.
• Intermediate Word, Outlook and Access skills.
• Intermediate to advanced Excel skills, including VLOOKUP and macros.
• Database management systems experience.
• Medical background desirable, not essential.
• SAP experience is highly regarded.

Responsibilities

• Sales interaction with internal/post sale customers.
• Processing quotes and orders.
• Handling and resolving customer complaints.
• Obtaining and evaluating all relevant information to handle enquiries and complaints.
• Developing and building customer relationships.
• Maintaining back orders.
• Maintaining databases.
• Processing applications for warranty/faulty/customer’s property and credits, ensuring replacements are sent out in a timely manner.
• Coordinating and maintaining records of repairs with manufacturing and outside contractors.
• Generate ad hoc reports as needed
• Follow up internal/external customer enquiries and respond within the company expectations.
• Manipulating and understand Excel reports.
• Keep records of customer interactions and transactions, record details of action taken.
• Adherence to regulatory procedures in order to maintain ISO compliance.
• Work in conjunction with the warehouse team, sales team and other internal stakeholders.
• Administration back up as required;
• Other tasks or projects as required by the Customer Service Supervisor or Operations Manager.

Skills

Customer service

Calm & logical problem solving

Phone etiquette

MS Office (Word, Outlook, Access)

Excel (VLOOKUP, Macros)

Database management

Medical industry experience

SAP experience

Tools

SAP

Job description

• Sales interaction with internal/post sale customers.
• Processing quotes and orders.
• Handling and resolving customer complaints.
• Obtaining and evaluating all relevant information to handle enquiries and complaints.
• Developing and building customer relationships.
• Maintaining back orders.
• Processing applications for warranty/faulty/customer’s property and credits, ensuring replacements are sent out in a timely manner.
• Coordinating and maintaining records of repairs with manufacturing and outside contractors.
• Generate ad hoc reports as needed
• Follow up internal/external customer enquiries and respond within the company expectations.
• Manipulating and understand Excel reports.
• Keep records of customer interactions and transactions, record details of action taken.
• Adherence to regulatory procedures in order to maintain ISO compliance.
• Work in conjunction with the warehouse team, sales team and other internal stakeholders.
• Administration back up as required;
• Other tasks or projects as required by the Customer Service Supervisor or Operations Manager.

Your Mission

• Sales interaction with internal/post sale customers.
• Processing quotes and orders.
• Handling and resolving customer complaints.
• Obtaining and evaluating all relevant information to handle enquiries and complaints.
• Developing and building customer relationships.
• Maintaining back orders.
• Maintaining databases.
• Processing applications for warranty/faulty/customer’s property and credits, ensuring replacements are sent out in a timely manner.
• Coordinating and maintaining records of repairs with manufacturing and outside contractors.
• Generate ad hoc reports as needed
• Follow up internal/external customer enquiries and respond within the company expectations.
• Manipulating and understand Excel reports.
• Keep records of customer interactions and transactions, record details of action taken.
• Adherence to regulatory procedures in order to maintain ISO compliance.
• Work in conjunction with the warehouse team, sales team and other internal stakeholders.
• Administration back up as required;
• Other tasks or projects as required by the Customer Service Supervisor or Operations Manager.

Your Talents

• Previous experience in customer service essential.
• Works in a calm and logical way to solve issues.
• Excellent phone manner.
• Intermediate Word, Outlook and Access skills.
• Intermediate to advanced Excel skills, with the ability to do VLOOKUP’s and Marcos.
• Database management systems experience.
• A medical background or experience with a medical company is desirable, however not essential.
• SAP experience is highly regarded.

Your Benefits

• Leave Benefits (Annual Leave, Sick Leave, Parental Leave, etc.)
• Birthday Benefits
• Transport Allowance (if applicable to role)
• Onsite Parking
• Accessibility to Public Transport
• Flexible Work Arrangements
• Wellness Programs and Activities
• Professional Development Opportunities
• Global Exposure & Business Travel Opportunities (if applicable to role)
• All other statutory benefits