Customer Service Representative AU (m/f/d)

Karl Storz; Sydney; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Leave Benefits

Birthday Benefits

Transport Allowance

Onsite Parking

Accessibility to Public Transport

Flexible Work Arrangements

Wellness Programs and Activities

Professional Development Opportunities

Global Exposure & Travel Opportunities

Job summary

Karl Storz Sydney is seeking a Customer Service professional to support internal and external customers, handle quotes, orders and warranty related processes.

You will maintain databases, coordinate with warehouse and sales teams, and generate reports. A medical background is desirable but not essential.

Qualifications

• Previous experience in customer service essential.
• Works in a calm and logical way to solve issues.
• Excellent phone manner.
• Intermediate Excel skills including VLOOKUP and macros.

Responsibilities

• Sales interaction with internal/post sale customers.
• Processing quotes and orders.
• Handling and resolving customer complaints.
• Obtaining and evaluating all relevant information to handle enquiries and complaints.
• Developing and building customer relationships.
• Maintaining back orders and databases.
• Processing warranty/faulty/customer’s property applications and credits.
• Coordinating and maintaining records of repairs with manufacturing and outside contractors.
• Generate ad hoc reports as needed.
• Follow up internal/external customer enquiries and respond within company expectations.
• Manipulating and understand Excel reports.
• Maintain records of customer interactions and transactions.
• Adherence to ISO compliance.
• Work with warehouse and sales teams.

Skills

Customer service

Calm problem solving

Phone etiquette

Tools

SAP

Excel

Word

Outlook

Access

Job description

Your Mission

• Sales interaction with internal/post sale customers.
• Processing quotes and orders.
• Handling and resolving customer complaints.
• Obtaining and evaluating all relevant information to handle enquiries and complaints.
• Developing and building customer relationships.
• Maintaining back orders.
• Maintaining databases.
• Processing applications for warranty/faulty/customer’s property and credits, ensuring replacements are sent out in a timely manner.
• Coordinating and maintaining records of repairs with manufacturing and outside contractors.
• Generate ad hoc reports as needed
• Follow up internal/external customer enquiries and respond within the company expectations.
• Manipulating and understand Excel reports.
• Keep records of customer interactions and transactions, record details of action taken.
• Adherence to regulatory procedures in order to maintain ISO compliance.
• Work in conjunction with the warehouse team, sales team and other internal stakeholders.
• Administration back up as required;
• Other tasks or projects as required by the Customer Service Supervisor or Operations Manager.

Your Talents

• Previous experience in customer service essential.
• Works in a calm and logical way to solve issues.
• Excellent phone manner.
• Intermediate Word, Outlook and Access skills.
• Intermediate to advanced Excel skills, with the ability to do VLOOKUP’s and Marcos.
• Database management systems experience, preferably SAP.
• A medical background or experience with a medical company is desirable, however not essential.

Your Benefits

• Leave Benefits (Annual Leave, Sick Leave, Parental Leave, etc.)
• Birthday Benefits
• Transport Allowance (if applicable to role)
• Onsite Parking
• Accessibility to Public Transport
• Flexible Work Arrangements
• Wellness Programs and Activities
• Professional Development Opportunities
• Global Exposure & Business Travel Opportunities (if applicable to role)
• All other statutory benefits