Customer Service Officer

Master Builders Solutions; The Hills Shire Council; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid working environment

Full range of training

Opportunities for career growth

Performance-based incentives

Job summary

A leading construction solutions provider in New South Wales is seeking a Customer Service Officer to manage customer orders and ensure high satisfaction levels. This role involves processing orders, liaising with various internal teams, and maintaining accurate customer data in SAP. Ideal candidates will have 2-3 years of experience in customer service or logistics and possess strong communication skills. The position offers a hybrid working model with opportunities for career growth and competitive compensation.

Qualifications

• 2-3 years’ experience in customer service, order management, or logistics coordination.
• Experience coordinating orders and working with third-party logistics providers.

Responsibilities

• Process customer orders in SAP and manage order fulfilment.
• Communicate order status and delivery updates to customers.
• Liaise with internal teams to resolve order exceptions.

Skills

Customer service experience

SAP or similar ERP experience

Strong communication skills

Problem-solving abilities

Organizational skills

Job description

Overview

Build your career with Master Builders Solutions and be part of a dynamic and rewarding journey. Are you ready to build strategic relationships, be involved in a collaborative and supportive team and grow with an industry leader? Join a global leader in construction solutions and help deliver exceptional service to customers across Australia and New Zealand.

About Master Builders Solutions Australia

Master Builders Solutions is a leading provider of advanced construction solutions globally. With our innovative products and technical expertise, we are dedicated to helping our customers achieve their goals. Join our team and contribute to the growth and success of our company. To learn more about Master Builders Solutions, please visit our website: https://master-builders-solutions.com/en-au/

The Role

Reporting to the ANZ Customer Service Manager, the Customer Service Officer is responsible for managing customer orders from entry through to delivery while ensuring a high level of customer satisfaction. The role works closely with Sales, Supply Chain, Production, and Logistics partners to ensure orders are delivered on time and in full.

Responsibilities

• Process customer orders, cash sales, and product samples in SAP
• Manage order fulfilment and monitor backorders to ensure timely delivery
• Proactively communicate with customers regarding order status, product availability, and delivery updates
• Liaise with internal teams including Sales, Planning, Production, Warehouse and Supply Chain to resolve order exceptions
• Coordinate orders and work with third-party logistics providers to track shipments and delivery schedules
• Maintain accurate customer and sales master data within SAP
• Manage customer complaints through the Non-Conformance Management system and support resolution and communication
• Ensure pricing discrepancies and billing issues are escalated and resolved
• Support month-end processing including billing and post goods issue activities
• Participate in team meetings and cross-functional collaboration to improve customer service outcomes

About You

• 2–3 years’ experience in customer service, order management or logistics coordination
• Experience using SAP or a similar ERP system (preferred)
• Strong communication and interpersonal skills
• Excellent problem solving and conflict resolution abilities
• Ability to build strong relationships with customers and internal stakeholders
• Strong organisational skills with the ability to manage competing priorities

Benefits

• Hybrid working environment (2 days per week WFH)
• Full range of training and upskilling to ensure you are set up for success.
• Opportunities for career growth and development within a rapidly growing organization.
• Be part of a globally recognized leader driving innovation in construction materials.
• Competitive compensation in addition to Performance-based Incentives & rewards.

We believe in empowering our employees to make informed decisions based on their experiences, taking ownership of their responsibilities, and driving positive action towards rewarding goals. Regardless of your role, we encourage you to provide leadership and contribute to the success of our company.