Customer Service Officer: Banking & Digital Support (Part-Time)

Westpac; Ardrossan; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Mortgage discounts

Leave options

Learning & development

Volunteer opportunities

Job summary

BankSA is offering a permanent part-time Customer Service Officer role at the Ardrossan branch in South Australia. You will greet customers, handle everyday banking needs, and direct them to Home Loans or Business Banking specialists as appropriate.

The role emphasizes delivering a welcoming, supportive experience and tailoring solutions to each customer’s financial wellbeing. Hours are 20 per week across Mon, Tue and Fri (10:00–16:15 Mon/Fri, 09:00–16:15 Tue).

Qualifications

• Experience in customer-facing roles.
• Accurate cash handling and transaction skills.
• Willingness to learn banking procedures and adapt to new systems.
• Strong communication and interpersonal skills.

Responsibilities

• Assist customers with cash deposits and withdrawals.
• Maintain cash handling accuracy and end-of-day balancing.
• Educate customers on online banking and the bank's mobile app.
• Identify opportunities to improve customers' financial wellbeing with tailored solutions.
• Ensure compliance with regulatory requirements and internal policies.

Skills

Customer service

Numerical skills

Cash handling

Adaptability

Resilience

Job description

BankSA is offering a permanent part-time Customer Service Officer role at the Ardrossan branch in South Australia. You will greet customers, handle everyday banking needs, and direct them to Home Loans or Business Banking specialists as appropriate.

The role emphasizes delivering a welcoming, supportive experience and tailoring solutions to each customer’s financial wellbeing. Hours are 20 per week across Mon, Tue and Fri (10:00–16:15 Mon/Fri, 09:00–16:15 Tue).