Customer Service Officer - 12 Month Contract

Yamaha Motor; Sydney; On-site; AUD 48,000 - 56,000; Full time

Job summary

Yamaha Motor Finance Australia is seeking a self-motivated Customer Service Officer to join the Customer Service Team on a 12-month contract based at Wetherill Park, NSW. You will handle inbound and outbound enquiries, refer to Direct Sales as needed, and manage complaints under the NCCP and Privacy Act frameworks.

The ideal candidate will have strong communication skills, be a good team player, and perform under pressure while ensuring accurate documentation and compliance with YMF policies.

Qualifications

• Sound knowledge of applicable legislation.
• Good team player.
• Able to perform under pressure.
• Good communication skills, both written and verbal.

Responsibilities

• Manage all inbound and outbound enquiries as directed.
• Refer existing and new customer enquiries for YMF products to Direct Sales.
• Manage all complaints as per YMF Complaints Policy.
• Provide professional and courteous Customer Service to all internal and external customers.
• Achieve targets as set by Supervisor and Manager to maintain business productivity.
• Review customer loan accounts for discrepancies.
• Review documentation to ensure compliance with YMF Credit Policy.
• Assist customers in rectifying discrepancies in a timely manner.
• Identify potential hardship enquiries.
• Ensure compliance with NCCP, Privacy Act Laws and Regulations in Australia and New Zealand and any other Legislation as required.

Skills

Communication

Teamwork

Dealing with pressure

Job description

Customer Service Officer - 12 Month Contract

Yamaha Motor Finance Australia is seeking a self-motivated person to join the Customer Service Team as a Customer Service Officer on a 12-month contract basis reporting to the Customer Service Leader based in Wetherill Park, NSW.

Key responsibilities

Manage all inbound and outbound enquiries as directed

Refer existing and new customer enquiries for YMF products to Direct Sales

Manage all complaints as per YMF Complaints Policy

Provide professional and courteous Customer Service to all internal and external customers

Achieve targets as set by Supervisor and Manager to maintain business productivity

Review customer loan accounts for discrepancies

Review documentation to ensure compliance with YMF Credit Policy

Assist customers in rectifying discrepancies in a timely manner

Identify potential hardship enquiries

Ensure compliance with NCCP, Privacy Act Laws and Regulations in Australia and New Zealand and any other Legislation as required

About you

Sound knowledge of the applicable legislation

Good team player

Able to perform under pressure

Good communication skills, both written and verbal

About us

Yamaha provides a friendly work environment that encourages individuals to exceed their own expectations.