Broker Support Specialist - 12-Month Contract, Flexible

Yamaha Motor; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible working arrangements

Accessible parking facilities

Job summary

Australian Motor and Marine Finance is seeking a Broker Support Officer on a 12-month contract to assist our broker network from Wetherill Park, NSW. This full-time role focuses on delivering timely, professional support and maintaining strong relationships to drive business growth.

You will handle broker enquiries, provide product and process guidance, assist with submissions, and maintain accurate records while contributing to improved broker resources and training.

Qualifications

• Strong customer service experience in financial services or similar.
• Excellent written and verbal communication.
• Proficiency with Microsoft Office and CRM systems.
• Ability to manage multiple enquiries in a fast-paced environment.
• Problem-solving and ownership of issues until resolution.
• Professional telephone manner and relationship-building.
• Attention to detail and accurate record-keeping.
• Reliability and ability to meet deadlines.
• Knowledge of banking or financial products is advantageous but not essential.

Responsibilities

• Respond to broker enquiries via phone, email, and other channels in a timely and professional manner.
• Provide accurate information regarding loan products, policies, procedures, and system functionality.
• Assist brokers with application submissions, documentation requirements, and process clarifications.
• Liaise between brokers and internal teams to resolve issues and escalate matters where necessary.
• Maintain detailed records of broker interactions and support provided.
• Contribute to the development and maintenance of broker support materials and resources.
• Identify opportunities for process improvements and broker satisfaction enhancement.
• Support brokers with training on new products, systems, or procedural changes.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Relationship building

Detail oriented

Reliability

Telephone manner

Tools

CRM systems

Microsoft Office

Job description

Australian Motor and Marine Finance is seeking a Broker Support Officer on a 12-month contract to assist our broker network from Wetherill Park, NSW. This full-time role focuses on delivering timely, professional support and maintaining strong relationships to drive business growth.

You will handle broker enquiries, provide product and process guidance, assist with submissions, and maintain accurate records while contributing to improved broker resources and training.