Broker Support Officer - 12 Month Contract

Yamaha Motor; Sydney; Sur place; AUD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Flexible working arrangements

Accessible parking facilities

Résumé du poste

Australian Motor and Marine Finance is seeking a Broker Support Officer on a 12-month contract to assist our broker network from Wetherill Park, NSW. This full-time role focuses on delivering timely, professional support and maintaining strong relationships to drive business growth.

You will handle broker enquiries, provide product and process guidance, assist with submissions, and maintain accurate records while contributing to improved broker resources and training.

Qualifications

• Strong customer service experience in financial services or similar.
• Excellent written and verbal communication.
• Proficiency with Microsoft Office and CRM systems.
• Ability to manage multiple enquiries in a fast-paced environment.
• Problem-solving and ownership of issues until resolution.
• Professional telephone manner and relationship-building.
• Attention to detail and accurate record-keeping.
• Reliability and ability to meet deadlines.
• Knowledge of banking or financial products is advantageous but not essential.

Responsabilités

• Respond to broker enquiries via phone, email, and other channels in a timely and professional manner.
• Provide accurate information regarding loan products, policies, procedures, and system functionality.
• Assist brokers with application submissions, documentation requirements, and process clarifications.
• Liaise between brokers and internal teams to resolve issues and escalate matters where necessary.
• Maintain detailed records of broker interactions and support provided.
• Contribute to the development and maintenance of broker support materials and resources.
• Identify opportunities for process improvements and broker satisfaction enhancement.
• Support brokers with training on new products, systems, or procedural changes.

Connaissances

Customer service

Communication

Multi-tasking

Problem solving

Relationship building

Detail oriented

Reliability

Telephone manner

Outils

CRM systems

Microsoft Office

Description du poste

Broker Support Officer - 12 Month Contract

Australian Motor and Marine Finance is a leading provider of financial solutions within the banking and financial services sector. We are committed to delivering exceptional service and support to our broker partners, enabling them to provide the best outcomes for their customers. Our organisation values collaboration, professionalism, and a commitment to excellence in everything we do.

About the role

We are seeking a Broker Support Officer to join our team on a 12-month contract basis. This is a full-time position based in Wetherill Park, NSW 2164. The Broker Support Officer will play a crucial role in supporting our broker network, ensuring they have the assistance and resources needed to operate efficiently and effectively. You will be the point of contact for broker enquiries, providing timely and professional support to maintain strong relationships and drive business growth.

Key responsibilities

• Respond to broker enquiries via phone, email, and other communication channels in a timely and professional manner
• Provide accurate information regarding loan products, policies, procedures, and system functionality
• Assist brokers with application submissions, documentation requirements, and process clarifications
• Liaise between brokers and internal teams to resolve issues and escalte matters where necessary
• Maintain detailed records of broker interactions and support provided
• Contribute to the development and maintenance of broker support materials and resources
• Identify opportunities for process improvements and broker satisfaction enhancement
• Support brokers with training on new products, systems, or procedural changes

What we're looking for

• Strong customer service experience, ideally within a financial services or similar support environment
• Excellent communication skills, both written and verbal, with the ability to explain complex information clearly
• Proficiency with Microsoft Office applications and experience using CRM or similar systems
• Demonstrated ability to manage multiple enquiries and prioritise effectively in a fast-paced environment
• Problem-solving skills and the ability to take ownership of issues until resolution
• Professional telephone manner and ability to build strong working relationships
• Attention to detail and accuracy in record-keeping and documentation
• Reliability and commitment to meeting deadlines and supporting team objectives
• Knowledge of banking, lending, or financial products is advantageous but not essential; training will be provided

What we offer

• Competitive remuneration package commensurate with experience
• Supportive and collaborative team environment
• Access to professional development and training opportunities to enhance your skills
• Comprehensive onboarding programme to ensure you succeed in the role
• Flexible working arrangements to support work-life balance
• Convenient location in Wetherill Park with accessible parking facilities