Customer Service Officer-1

NT001 Tennis NT Inc; Darwin; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Onsite gym

Free onsite parking

Sponsorship discounts

Job summary

Tennis Australia in Darwin is seeking a Customer Service Officer for a casual part-time role at the Darwin International Tennis Centre. You will deliver friendly service to members, operate the canteen, and handle bookings and payments with ClubSpark and POS systems.

The position suits someone with customer-facing experience, strong communication skills, and a collaborative attitude. Flexible, onsite work with training and ongoing opportunities.

Qualifications

• Experience in customer service, hospitality, or a similar role.
• Ability to work in a fast-paced environment.
• Confidence with cash, POS systems and customer enquiries.
• Food handling or coffee-making experience is advantageous; basic tennis knowledge preferred.
• Must hold or be willing to obtain Police Check and Working with Children Check.

Responsibilities

• Provide friendly, professional customer service to members, visitors and venue users.
• Prepare and serve coffees, food, beverages and other canteen offerings.
• Process court hire bookings, payments and POS transactions.
• Maintain a clean, safe and welcoming environment across the venue and canteen.
• Assist with attendance tracking and customer enquiries using ClubSpark and other systems.

Skills

Customer service

Hospitality

Retail

Cash handling/POS

Communication

Teamwork

Food handling/Coffee

Tennis knowledge

Job description

At Tennis Australia, we’re creating a more playful world through tennis – for everyone. From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court. We’re a team of imaginative and passionate people who believe in the power of sport to make a difference. Want your chance to make a mark on a world‑class, record‑breaking event? We are hiring for a talented Customer Service Officer to join our Darwin International Tennis Centre. This will be a casual part–time opportunity. We’re committed to reflecting the communities we work and play in.

About the role

• Provide friendly, professional customer service to members, visitors and venue users.
• Prepare and serve coffees, food, beverages and other canteen offerings.
• Process court hire bookings, payments and point‑of‑sale transactions.
• Maintain a clean, safe and welcoming environment across the venue and canteen.
• Assist with attendance tracking and customer enquiries using ClubSpark and other systems.

About you

• Experience in customer service, hospitality, retail or a similar customer‑facing role.
• Ability to work effectively in a fast‑paced environment.
• Confidence handling cash, POS systems and customer enquiries.
• Strong communication skills and a collaborative approach to teamwork.
• Food handling, coffee‑making or sports club experience is advantageous; a basic understanding of tennis is preferred.
• You must hold (or be willing to obtain) a current Police Check and Working with Children Check.

What’s to love?

• Career development with on‑the‑job training opportunities
• Onsite gym, tennis facilities & free onsite car parking
• A range of discounts from our sponsorship partners

We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, people with disability, and people from culturally diverse backgrounds.

We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis. Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up‑to‑date with new opportunities as they happen. We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on LinkedIn to stay up to date on the latest news and opportunities. As one of the biggest sporting organisations in Australia, it takes more than just tennis experts to keep things running at Tennis Australia, our state‑based Member Associations and all our tennis events. We employ passionate people from various fields including: sports administration, coaching, media, legal, finance, information technology, marketing, sponsorship, people and culture, broadcast, events and ticketing. If you are looking to take the next step in your career and want to put your skills on display in the best game, why not show us what you’re made of? The ball is in your court!