Tennis Lab Equipment & Retail Assistant

TA001 Tennis Australia Limited; Melbourne; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Australian Open tickets

Health and wellbeing benefits

Onsite gym

Free onsite parking

Salary packaging & partner discounts

Job summary

Tennis Australia Limited seeks a hands-on Tennis Lab Equipment & Retail Assistant based at Melbourne Park. You will help deliver world‑class racquet fitting, stringing and customization while supporting retail operations and professional tennis events throughout the year.

This is a customer‑facing, hands‑on role with varied days and weekend work. You will provide expert advice on racquets and equipment, assist with stock management, merchandising and bookings, and contribute to event

Qualifications

• Passion for tennis equipment and customer service.
• Experience in retail or customer-facing roles.
• Willingness to develop skills in racquet fitting and stringing.
• Hands-on knowledge of tennis equipment preferred (training provided).
• Availability to work Saturdays and event commitments.

Responsibilities

• Deliver exceptional customer experiences across racquet fittings, stringing, customization and retail sales.
• Provide expert advice on racquets, strings and equipment to help customers make informed purchasing decisions.
• Support retail operations including stock management, merchandising, sales processing and customer bookings.
• Support racquet stringing and equipment services at professional tournaments and Summer of Tennis events.
• Assist with Australian Open court and ball testing programs, equipment management and Tennis Lab activations.

Skills

Customer service

Retail experience

Technical aptitude

Racquet stringing

Event support

Job description

At Tennis Australia, we're creating a more playful world through tennis– for everyone. From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court. We're a team of imaginative and passionate people who believe in the power of sport to make a difference. If you're ready to help us serve up real impact, we'd love to hear from you. We're committed to reflecting the communities we work and play in. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, people with disability, and people from culturally diverse backgrounds.

About the role

Based at Melbourne Park, this permanent role is an exciting opportunity to combine your passion for tennis equipment, customer experience and technical expertise within the Tennis Lab team. As the Tennis Lab Equipment & Retail Assistant, you'll help deliver world‑class racquet fitting, stringing and customisation services while supporting retail operations and professional tennis events throughout the year. You'll work directly with players of all levels, helping them find the right equipment through expert advice, personalised fitting experiences and the latest equipment technology. This is a customer‑facing, hands‑on role where no two days are the same. You'll support retail operations year‑round, contribute to Summer of Tennis events and Australian Open testing programs and become a trusted expert for customers seeking advice on racquets, strings and performance equipment. The position is based on a roster of four weekdays from 10:00am to 6:00pm and Saturdays from 8:00am to 4:00pm, with flexibility around which weekday is taken off. Occasional flexibility may be required to support tournaments, events and operational needs.

In this role you will be responsible for:

• Delivering exceptional customer experiences across racquet fittings, stringing, customisation and retail sales.
• Providing expert advice on racquets, strings and tennis equipment while helping customers make informed purchasing decisions.
• Supporting retail operations including stock management, merchandising, sales processing and customer bookings.
• Supporting racquet stringing and equipment services at professional tournaments including Summer of Tennis events.
• Assisting with Australian Open court and ball testing programs, equipment management and Tennis Lab activations.

About you

• Have a genuine passion for tennis, racquets, strings, footwear and enjoy discussing equipment, technology and player preferences with customers of all levels.
• Bring outstanding customer service skills and enjoy helping players find equipment that suits their game.
• Have experience in retail, sport or another customer‑facing environment and enjoy working in a fast‑paced team setting.
• Be enthusiastic about developing technical skills in racquet fitting, stringing and customisation and sharing your knowledge with customers in an engaging way.
• Ideally have previous hands‑on racquet stringing experience and strong technical knowledge of tennis equipment, although training will be provided.
• Be available to work a roster that includes Saturdays and occasional event or tournament requirements.
• Hold (or be willing to obtain) a current Police Check and Working with Children Check.

What's to love?

• Career development with a range of formal education and on‑the‑job training opportunities.
• Tickets to the Australian Open plus Superbox tickets to events at Rod Laver Arena and John Cain Arena.
• Health and wellbeing benefits, including access to CorePlus Pilates and other wellbeing initiatives.
• Onsite gym, tennis facilities and free onsite parking at Melbourne Park.
• Salary packaging and a range of discounts from our sponsorship partners.
• Attractive leave benefits, including up to 26 weeks paid parental leave for eligible employees.

We are proud to be recognised as an Employer of Choice for Women by WORK180.

Applications close Friday 27 November 2026.

Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child safety. We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.

Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up‑to‑date with new opportunities as they happen. We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on LinkedIn to stay up to date on the latest news and opportunities. As one of the biggest sporting organisations in Australia, it takes more than just tennis experts to keep things running at Tennis Australia, our state‑based Member Associations and all our tennis events. We employ passionate people from various fields including: sports administration, coaching, media, legal, finance, information technology, marketing, sponsorship, people and culture, broadcast, events and ticketing. If you are looking to take the next step in your career and want to put your skills on display in the best game, why not show us what you’re made of? The ball is in your court!