Customer Service Officer-1

Tennis Australia; Darwin; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Career development

Onsite gym

Free onsite car parking

Discounts from sponsorship partners

Job summary

Tennis Australia is seeking a Casual Customer Service Officer for the Darwin International Tennis Centre. You will provide friendly service to members and visitors, handle café duties and assist with court bookings in a fast-paced setting.

Responsibilities include processing payments, operating POS systems, maintaining a clean venue, and supporting attendance tracking using ClubSpark. Prior experience in hospitality or sport clubs is helpful; tennis knowledge is a plus.

Qualifications

• Experience in customer service, hospitality, retail or a similar customer-facing role.
• Ability to work effectively in a fast-paced environment.
• Confidence handling cash, POS systems and customer enquiries.
• Strong communication skills and a collaborative approach to teamwork.
• Food handling, coffee-making or sports club experience is advantageous; a basic understanding of tennis is preferred.

Responsibilities

• Provide friendly, professional customer service to members, visitors and venue users.
• Prepare and serve coffees, food, beverages and other canteen offerings.
• Process court hire bookings, payments and point-of-sale transactions.
• Maintain a clean, safe and welcoming environment across the venue and canteen.
• Assist with attendance tracking and customer enquiries using ClubSpark and other systems.

Skills

Customer service

Cash handling

POS systems

Communication

Teamwork

Tools

ClubSpark

Job description

At Tennis Australia, we’re creating a more playful world through tennis – for everyone. From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court.

We’re a team of imaginative and passionate people who believe in the power of sport to make a difference.

Want your chance to make a mark on a world-class, record-breaking event? We are hiring for a talented Customer Service Officer to join our Darwin International Tennis Centre.

This will be a casual part time opportunity

We’re committed to reflecting the communities we work and play in. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, people with disability, and people from culturally diverse backgrounds.

About the role

In this role you will be responsible for:

• Provide friendly, professional customer service to members, visitors and venue users.
• Prepare and serve coffees, food, beverages and other canteen offerings.
• Process court hire bookings, payments and point-of-sale transactions.
• Maintain a clean, safe and welcoming environment across the venue and canteen.
• Assist with attendance tracking and customer enquiries using ClubSpark and other systems.

About you

To be successful in this role you will:

• Experience in customer service, hospitality, retail or a similar customer-facing role.
• Ability to work effectively in a fast-paced environment.
• Confidence handling cash, POS systems and customer enquiries.
• Strong communication skills and a collaborative approach to teamwork.
• Food handling, coffee-making or sports club experience is advantageous; a basic understanding of tennis is preferred.

What’s to love?

• Career development with on the job training opportunities
• Onsite gym, tennis facilities & free onsite car parking
• A range of discounts from our sponsorship partners

Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.

You must hold (or be willing to obtain) a current Police Check and Working with Children Check.

We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.

Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen.