Customer Service Officer

AGnVET Services; Ungarie; On-site; AUD 45,000 - 55,000; Full time

Job summary

AGnVET Services in Ungarie is seeking a Customer Service Officer to provide excellent retail service and support warehousing tasks. You will handle customer enquiries, process orders, and assist with stock control and invoicing, contributing to a smooth day-to-day operation.

The role emphasizes strong communication, ability to work independently and as part of a team, and building strong customer relationships in a rural, branch-based environment.

Qualifications

• Cert III in Retail or minimum 2 years retail or warehouse experience.

Responsibilities

• First point of contact for retail sales and enquiries.
• Receiving and storing of incoming goods.
• Order processing including point of sale and invoicing.
• Picking and packing of outgoing goods to customers and store transfers.
• Assist with stock control including inventory monitoring and stocktakes.
• Building excellent customer relationships.
• Champion safety and compliance requirements.
• General duties supporting the branch in the day-to-day operations.

Skills

Customer service

Communication

Teamwork

Stock control

Problem solving

Education

Cert III in Retail

Tools

MS Office

POS system

Job description

Customer Service Officer (CSO) – Ungarie

• Play a pivotal role in providing exceptional retail service to our customers
• Great opportunity for career growth
• Work in a strong rural sector-based business

About the Role

This is an exciting opportunity for an individual with proven customer service skills within retail and/or warehousing environments. Your main responsibilities will include:

• First point of contact for retail sales and enquiries;
• Receiving and storing of incoming goods;
• Order processing including point of sale and invoicing;
• Picking and packing of outgoing goods to customers and store transfers;
• Assist with stock control including inventory monitoring and stocktakes;
• Building excellent customer relationships;
• Champion safety and compliance requirements;
• General duties supporting the branch in the day-to-day operations

About You

• Cert III in Retail or minimum 2 years retail or warehouse experience;
• Computer literacy: Basic level Microsoft Office (eg Outlook, Word and Excel, Point of Sale Transactions and financial software;
• Well-developed interpersonal and communication (listening, written and verbal) skills, including the ability to work with a diverse range of people;
• Ability to work successfully both autonomously and as part of a team;
• Ability to problem solve, as appropriate to role and responsibility level;