Customer Service Officer – Allansford AGnVET

AGnVET Services Group

Allansford

On-site

AUD 50,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Flexible working arrangements

Career experiences and personalised development support

Employee Assistance Program

Wellbeing benefits including vaccinations and discounted health insurance

$1,500 employee referral bonuses

Salary sacrifice to superannuation

Paid Parental Leave

Job summary

AGnVET Services Group is seeking a Customer Service Officer (CSO) for their Allansford branch. This role plays a pivotal part in providing exceptional retail service, with responsibilities including handling retail enquiries, processing orders, and maintaining customer relationships.

The ideal candidate will possess a Cert III in Retail or have a minimum of 2 years' experience in retail or warehouse settings, alongside excellent interpersonal and problem-solving skills. Flexible working arrangements and numerous employee benefits are offered.

Qualifications

Excellent customer service skills and ability to build successful relationships.
Proven customer service experience in retail and/or warehousing environments.
Current valid driving license and right to live and work in Australia.

Responsibilities

First point of contact for retail sales and enquiries.
Processing orders including point of sale transactions.
Building excellent customer relationships and supporting day-to-day operations.

Skills

Customer service

Interpersonal skills

Problem-solving

Computer literacy

Education

Cert III in Retail

Minimum 2 years retail or warehouse experience

Tools

Microsoft Office (Outlook, Word, Excel)

Point of Sale Transactions

Job description

Customer Service Officer (CSO) – Allansford

Play a pivotal role in providing exceptional retail service to our customers. Great opportunity for career growth. Work in a strong rural sector-based business.

About the Role

This is an exciting opportunity for an individual with proven customer service skills within retail and/or warehousing environments. Your main responsibilities will include:

First point of contact for retail sales and enquiries
Receiving and storing of incoming goods
Order processing including point of sale and invoicing
Picking and packing of outgoing goods to customers and store transfers
Assist with stock control including inventory monitoring and stocktakes
Building excellent customer relationships
Champion safety and compliance requirements
General duties supporting the branch in the day-to-day operations

About You

Cert III in Retail or minimum 2 years retail or warehouse experience.

Computer literacy: Basic level Microsoft Office (Outlook, Word, Excel), Point of Sale Transactions and financial software.

Well‑developed interpersonal and communication (listening, written and verbal) skills, including the ability to work with a diverse range of people.

Ability to work successfully both autonomously and as part of a team.

Ability to problem‑solve, as appropriate to role and responsibility level.

Excellent customer service skills – the ability to build successful relationships and to exceed a customer’s expectations.

Current valid driving licence.

A self‑starter with the ability to work successfully autonomously as well as part of a team when required.

Right to live and work in this location.

Desirable

Forklift licence (or willingness and ability to obtain)
Experience in the agricultural industry
Inventory management experience

About Us

AGnVET is an Australian owned independent agribusiness, providing rural supplies and services. Established in Forbes NSW in 1915, they have over 70 branches located throughout the Eastern States and their iconic brands include AGnVET, IK Caldwell AGnVET, Wheelhouse AGnVET, Acme AGnVET, AGnVET Rural and specialist water and irrigation business Darling Irrigation.

Our Benefits