Customer Service Officer

Ardex; Sydney; On-site; AUD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Ongoing training

Career development opportunities

Supportive team environment

Job summary

ARDEX Australia is seeking an experienced Customer Service Officer to join our National Customer Service team in Sydney. You will support internal and external customers, process orders, and collaborate with sales to ensure exceptional service.

The role requires strong communication, proficiency in MS Office and SAP, and the ability to thrive in a fast-paced environment with high-volume order processing.

Qualifications

• Excellent communication and customer service skills.
• Ability to manage multiple orders and inquiries with attention to detail.
• Experience in a fast-paced, high-volume environment is beneficial.

Responsibilities

• Process orders promptly and accurately, handling over 50 national sales orders daily via phone and email.
• Collaborate across departments to ensure optimal customer engagement and responsiveness.
• Manage inbound calls, addressing customer queries on stock availability.
• Handle complaints efficiently, ensuring follow-up and resolution.
• Update customers on backorder status and provide general administrative support.

Skills

Communication

Customer focus

Time management

Data entry

Tools

MS Office

SAP

Job description

ArdexAustralia is recognised as the industry leader in the development and manufacture of specialty construction chemicals, adhesives, levelling compounds, waterproof membranes and installation products used by trade and building professionals for substrate preparation, resilient flooring, waterproofing, ceramic tile/stone installation and concrete/facade repair.

The Opportunity

Due to growth, we are excited to invite an experienced Customer Service Officer who thrives on customer interaction to join our National Customer Service team. Reporting to the National Customer Experience Manager and collaborating closely with the sales team, you will play a pivotal role in ensuring outstanding service to both internal and external customers.

Key Responsibilities

Process orders promptly and accurately, handling over 50 national sales orders daily via phone and email.

Collaborate across departments to ensure optimal customer engagement and responsiveness.

Manage inbound calls, addressing customer queries on stock availability.

Handle complaints efficiently, ensuring follow-up and resolution.

Update customers on backorder status and provide general administrative support.

The Ideal Candidate

Demonstrates exceptional communication skills and a customer-centric approach.

Proficient in MS Office and SAP, with strong attention to detail.

Excels in time management and data entry.

Thrives in a fast-paced environment, delivering results with a focus on customer satisfaction.

Previous experience in high-volume customer service, preferably in the construction industry, is advantageous.

Why Join ARDEX?

At ARDEX, our values guide everything we do:Build Belonging, Fuel Passion, Drive Innovation, Embody Integrity, and Embrace Responsibility.

We are a global family-owned company with a diverse range of opportunities, both locally and abroad. We offer a competitive salary, ongoing training, and genuine career development opportunities. We take great pride in the efforts of our team members who create a supportive team environment and make ARDEX Australia such a great place to work.