CUSTOMER SERVICE OFFICER

DuBois Chemicals Australia; City of Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

DuBois Chemicals Australia is seeking a detail-focused Customer Service professional to join our fast-paced team in Melbourne. Reporting to the Customer Service Manager, you will efficiently process customer orders and invoicing, maintain CRM data, and help drive sales through proactive customer engagement.

The role emphasizes accuracy, strong communication, and the ability to handle high volumes without it being a call centre.

Qualifications

• High attention to detail and accuracy
• Friendly and upbeat personality
• Strong data entry skills with high computer literacy
• Embrace challenges with a 'can do' attitude
• Ability to go above and beyond to ensure a positive customer experience
• Excellent communication with active listening skills
• Ability to work effectively and cohesively in a small team
• Reliability and punctuality
• Experience in an inventory order processing role in a wholesale environment will be highly regarded

Responsibilities

• Efficient and timely processing of customer orders and invoicing
• Ability to go above and beyond to ensure a positive customer experience
• Capacity to thrive in a high-volume order processing environment and maintain resilience
• Enthusiastically communicate monthly specials and promotions
• Handle high volume emails and phone calls with commitment and timely follow-up to resolution
• Assist with counter sales in a personable and professional manner
• Processing of Returned Goods ensuring accuracy and follow up
• Accurately maintain and update CRM data
• Handling and researching customer enquiries

Skills

Data entry

Customer service

Communication

Teamwork

Reliability

Inventory/order processing experience

Job description

Reporting to the Customer Service Manager, this is a multi-faceted role in a fast-paced environment that requires attention to detail, strong communication skills, data entry and the ability to drive sales. This is not a call centre role.

Key responsibilities

• Efficient and timely processing of customer orders and invoicing
• Ability to go above and beyond to ensure a positive customer experience
• Capacity to thrive in a high-volume order processing environment and can maintain resilience
• Enthusiastically communicate to customers monthly specials and promotions
• Actively handle high volume emails and phone calls with commitment and timely follow-up to resolution
• Assist with counter sales in a personable and professional manner
• Processing of Returned Goods ensuring accuracy and follow up
• Accurately maintain and update CRM data
• Handling and researching customer enquiries

About you

• High attention to detail and accuracy
• Possess a friendly and upbeat personality
• Strong data entry skills with a high level of computer literacy
• Embrace challenges with a 'can do' positive attitude
• Ability to go above and beyond to ensure a positive customer experience
• Excellent communication with active listening skills
• Ability to work effectively and cohesively in a small team environment
• Reliable and punctual
• Experience in an inventory order processing role in a wholesale environment will be highly regarded

Applications for this role close at 5:00 PM on Friday, October 16, 2026

You will be rewarded with a competitive salary and the opportunity to work with a market leader that is continuing to grow in volume, product offering and employee experience.

WE DO NOT PROVIDE SPONSORSHIP OR SUPPORT PROVISIONAL OR TEMPORARY VISA HOLDERS, THEREFORE, YOU MUST HAVE THE LEGAL RIGHT TO LIVE AND WORK PERMANENTLY IN AUSTRALIA.

About us

At DuBois Chemicals Australia, we're more than a chemical supplier; we're problem-solvers, innovators, and trusted partners helping industries across Australia perform at their best. Backed by over 100 years of global expertise from the DuBois Chemicals group, we combine big-picture innovation with hands-on local support to deliver smart solutions that make a real difference every day. From agriculture and manufacturing to mining, food production, electroplating, and carwash operations, our team works closely with customers to tackle challenges, improve performance, and keep businesses running smoothly.

It's fast-paced, practical, and genuinely rewarding work where your ideas and initiative matter. Coming onboard with DuBois means joining a supportive, down-to-earth team.

For more information about DuBois Chemicals Australia, please visit http://duboischemicals.com.au/