Customer Service Officer

Neumann Steel Pty Ltd; Redland City; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Free parking onsite

Free lunch on Fridays

Mental health and wellbeing support

Job summary

Neumann Steel Pty Ltd is seeking a Customer Service Officer for our Capalaba branch in Queensland. The role is full‑time and focuses on front‑line customer interactions face‑to‑face, by phone, and via email, alongside general business administration linked to branch sales and operations.

Based at Capalaba, you will also assist with stock checks, process sales orders, and maintain knowledge of branch roles to support a smooth operation in a manufacturing/steel environment.

Qualifications

• Previous experience in customer service/administration.
• Proficient with Microsoft Office (Word, Outlook, Excel).
• High attention to detail.
• Tidy appearance.
• Experience in sales/production environment preferred.
• Certificate in Business Administration or similar qualification highly regarded.
• Experience in manufacturing or construction advantageous.

Responsibilities

• Provide high quality over‑the‑counter customer service.
• Support the warehouse with general administrative tasks and stock take functions.
• Prioritise & enter sales orders & process any changes.
• Ensure all administration tasks are completed within the requirements.
• Develop & maintain knowledge of key roles in the branch.
• Assist with stock take processes.
• Coordinate administration & reporting of consumables.
• Complete general branch & warehouse administration tasks.

Skills

Microsoft Office

Attention to detail

Tidy appearance

Business Administration certificate

Manufacturing experience

Education

Certificate in Business Administration

Job description

Job Category: Call Centre & Customer Service

Why work for Neumann Steel?

You would be working for one of the most reputable family owned and operated companies first established on the Gold Coast over 50 years ago. We specialise in steel reinforcing and plastic accessory products in the QLD and NSW markets. Our highly integrated supply chain is supported by our experienced staff and a wealth of industry knowledge.

With a people‑first mindset, Neumann Steel is dedicated to supporting the local community and fostering long‑lasting relationships while delivering quality commercial and residential projects in the spirit of openness and honesty. We strive to build a rewarding, inclusive, and inspiring culture, with innovation at the forefront of mind.

Job Description

Quick overview of the role

We’re on the lookout for a skilled Customer Service Officer to become a valued member of our Capalaba team, working full-time. ThisCustomer Service Officer is responsible for front‑line customer service, through face‑to‑face customer interaction, phone & email correspondence, and carrying out general business administration duties associated with branch sales and operations. This position is based at our Capalaba Branch.

What will you be doing?

• Provide high quality over‑the‑counter customer service.
• Support the warehouse with general administrative tasks and stock take functions.
• Prioritise & enter sales orders & process any changes.
• Ensure all administration tasks are completed within the requirements.
• Develop & maintain knowledge of key roles in the branch.
• Assist with stock take processes.
• Coordinate administration & reporting of consumables.
• Complete general branch & warehouse administration tasks.

Desired Skills and Experience

What are we looking for in the successful candidate?

• Previous experience in customer service/administration.
• Good knowledge of Microsoft Office applications – Word, Outlook & Excel.
• High attention to detail.
• Tidy appearance.
• Previous experience in a sales/production environment preferred.
• Certificate in Business Administration or similar qualification highly regarded.
• Previous experience in the manufacturing or construction industry is advantageous.

What’s in it for you

• Free parking onsite.
• Free lunch on Friday’s!
• Mental health and wellbeing support, wellness discounts for mind, body, work, and life, including an Employee Assistance Program.

Our culture is driven by our values. We value high performance, collaboration, innovation, integrity and respect. Working for us means being part of a great team of people and we believe our people are our biggest asset. If you think you would be able to complement our awesome team, then we’d like to hear from you.