Customer Service Officer — Frontline Support & Admin

Neumann Steel Pty Ltd; Redland City; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Free parking onsite

Free lunch on Fridays

Mental health and wellbeing support

Job summary

Neumann Steel Pty Ltd is seeking a Customer Service Officer for our Capalaba branch in Queensland. The role is full‑time and focuses on front‑line customer interactions face‑to‑face, by phone, and via email, alongside general business administration linked to branch sales and operations.

Based at Capalaba, you will also assist with stock checks, process sales orders, and maintain knowledge of branch roles to support a smooth operation in a manufacturing/steel environment.

Qualifications

• Previous experience in customer service/administration.
• Proficient with Microsoft Office (Word, Outlook, Excel).
• High attention to detail.
• Tidy appearance.
• Experience in sales/production environment preferred.
• Certificate in Business Administration or similar qualification highly regarded.
• Experience in manufacturing or construction advantageous.

Responsibilities

• Provide high quality over‑the‑counter customer service.
• Support the warehouse with general administrative tasks and stock take functions.
• Prioritise & enter sales orders & process any changes.
• Ensure all administration tasks are completed within the requirements.
• Develop & maintain knowledge of key roles in the branch.
• Assist with stock take processes.
• Coordinate administration & reporting of consumables.
• Complete general branch & warehouse administration tasks.

Skills

Microsoft Office

Attention to detail

Tidy appearance

Business Administration certificate

Manufacturing experience

Education

Certificate in Business Administration

Job description

Neumann Steel Pty Ltd is seeking a Customer Service Officer for our Capalaba branch in Queensland. The role is full‑time and focuses on front‑line customer interactions face‑to‑face, by phone, and via email, alongside general business administration linked to branch sales and operations.

Based at Capalaba, you will also assist with stock checks, process sales orders, and maintain knowledge of branch roles to support a smooth operation in a manufacturing/steel environment.