Branch Manager

Neumann Steel; City of Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Free parking onsite

Ongoing training and career growth

Free lunch on Fridays

Mental health and wellbeing support

Job summary

Neumann Steel is seeking an experienced Branch Manager to lead day-to-day sales and operations at the Capalaba service centre in a full-time role. You will provide leadership to branch staff, foster a safe, efficient working environment and deliver professional customer service.

You will manage stock, production planning, relationships with customers and suppliers, oversee budgets and P&L, and drive process improvements with the HSEQ team.

Qualifications

• Proven experience leading a team to deliver high levels of customer service.
• Experience managing a high volume of stock.
• Demonstrated experience in stock management.
• High level of verbal and written communication skills.
• High level of proficiency in managing departmental budgets, revenue forecasting and financial reporting.
• Strong leadership acumen with a thorough understanding of Human Resource best practises.
• Current Drivers Licence.
• First Aid qualification preferred.
• Pronto MRP experience highly regarded.
• Overhead Crane experience advantageous.
• Forklift license preferred.

Responsibilities

• Managing the day-to-day sales and operations of the service centre.
• Establish and maintain strong relationships with customers and supplier.
• Oversee production and logistics planning to optimise efficiency and reduce costs.
• Ensure security, maintenance, safe operation, and professional image of all branch assets including inventory, buildings, showrooms, warehouses, vehicles, and equipment.
• Facilitate human resource management to maintain staff rosters, weekly time management, leave requests and performance coaching as required.
• Manage all workplace incidents, work injuries, and illnesses and ensure actions are effective and followed up to prevent reoccurrence.
• Conduct regular team meetings, inductions, and interviews to ensure labour resource match operational demand.
• Monitor monthly Profit and Loss (P&L) Reports and report variances against set budgets.
• Manage external local transport providers to ensure transport operations comply with safe work procedures and Chain of Responsibility legislation.
• Oversee the management of all workplace incidents, work injuries, and illnesses for the team and effectively follow up to ensure remedial actions are in place and injuries are correctly managed from rehabilitation through to clearance for full duties in collaboration with the HSEQ team.
• Seek opportunities for improvements in processes, take ownership of ideas and manage through to implementation where applicable.
• Ensure stock is well managed including safe and orderly storage of goods and materials, accurate and timely receipting, provision of regular stock takes, and submission of detailed variance reports as necessary.

Skills

Leadership

Customer service

Stock management

Verbal & written communication

Budgets & forecasting

HR best practices

Driver's licence

First aid

Pronto MRP

Overhead crane

Forklift license

Tools

Pronto MRP

Job description

Introduction:

Why work for Neumann Steel? You would be working for one of the most reputable family owned and operated companies first established on the Gold Coast over 50 years ago. We specialise in steel reinforcing and plastic accessory products in the QLD and NSW markets. Our highly integrated supply chain is supported by our experienced staff and a wealth of industry knowledge.

With a people-first mindset, Neumann Steel is dedicated to supporting the local community and fostering long‑lasting relationships while delivering quality commercial and residential projects in the spirit of openness and honesty. We strive to build a rewarding, inclusive, and inspiring culture, with innovation at the forefront of mind.

Description:

Quick overview of the role We are currently seeking an experienced Branch Manager to join the team at Capalaba in a full-time capacity. The role is responsible for the management of the day‑to‑day sales and operations of the service centre. Providing leadership to branch employees to foster a safe, efficient working environment that provides a professional, high‑quality level of customer service.

What will you be doing?

• Managing the day‑to‑day sales and operations of the service centre.
• Establish and maintain strong relationships with customers and supplier.
• Oversee production and logistics planning to optimise efficiency and reduce costs.
• Ensure security, maintenance, safe operation, and professional image of all branch assets including inventory, buildings, showrooms, warehouses, vehicles, and equipment.
• Facilitate human resource management to maintain staff rosters, weekly time management, leave requests and performance coaching as required.
• Manage all workplace incidents, work injuries, and illnesses and ensure actions are effective and followed up to prevent reoccurrence.
• Conduct regular team meetings, inductions, and interviews to ensure labour resource match operational demand.
• Monitor monthly Profit and Loss (P&L) Reports and report variances against set budgets.
• Manage external local transport providers to ensure transport operations comply with safe work procedures and Chain of Responsibility legislation.
• Oversee the management of all workplace incidents, work injuries, and illnesses for the team and effectively follow up to ensure remedial actions are in place and injuries are correctly managed from rehabilitation through to clearance for full duties in collaboration with the HSEQ team.
• Seek opportunities for improvements in processes, take ownership of ideas and manage through to implementation where applicable.
• Ensure stock is well managed including safe and orderly storage of goods and materials, accurate and timely receipting, provision of regular stock takes, and submission of detailed variance reports as necessary.

Skills and Experiences:

What are we looking for in the successful candidate?

• Proven experience leading a team to deliver high levels of customer service.
• Experience managing a high volume of stock.
• Demonstrated experience in stock management.
• High level of verbal and written communication skills.
• High level of proficiency in managing departmental budgets, revenue forecasting and financial reporting.
• Strong leadership acumen with a thorough understanding of Human Resource best practises.
• Current Drivers Licence.
• First Aid qualification preferred.
• Pronto MRP experience highly regarded.
• Overhead Crane experience advantageous.
• Forklift license preferred.

What’s in it for you

• Free parking onsite
• Ongoing training and career opportunities internally & externally
• Free lunch on Friday's!
• Mental health and wellbeing support, wellness discounts for mind, body, work, and life, including an Employee Assistance Program

Our culture is driven by our values. We value high performance, collaboration, innovation, integrity and respect. Working for us means being part of a great team of people and we believe our people are our biggest asset. If you think you would be able to complement our awesome team, then we’d like to hear from you.