Customer Service Officer

Ngv; Melbourne; On-site; AUD 44,000 - 63,000; Part time

Job summary

National Gallery of Victoria (NGV) is seeking casual Customer Service Officers to deliver high‑quality service to visitors, including school groups, families and children. You will operate the Ticketing & CRM system to sell tickets, manage memberships and bookings, and assist with learning programs and exhibitions.

We value welcoming, professional communication, teamwork and adaptability, with a focus on accessible, enjoyable experiences. A Working with Children Check is required or obtainable.

Qualifications

• You will be responsible for providing a welcoming and engaging environment for visitors and school groups.
• You will listen actively and respond to customer needs with courtesy and professionalism.
• You should demonstrate reliability, a strong work ethic and the ability to work in a team.

Responsibilities

• Operate the NGV Ticketing & CRM system to sell exhibition tickets, bookings, and memberships.
• Support children's exhibitions and educational programs to ensure accessible and engaging experiences.
• Assist with participatory exhibitions, learning programs, and installations and maintain tidy work areas.
• Foster positive working relationships across the organisation.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Adaptability

Confidentiality

Education

Working with Children Check

Tools

Ticketing & CRM system

Job description

VPS 2.1: $39.15 per hour + 12% superannuation
Closing date for applications: 5pm on 10 November 2026

The National Gallery of Victoria (NGV) is seeking to employ casual Customer Service Officers to provide a high-level of customer service to visitors in line with NGV Service Standards.

ABOUT THE POSITION

You will be responsible for providing a welcoming and engaging environment for all visitors, in particular school groups, families and children, in a respectful and encouraging manner. Other key responsibilities include:

• Operating the NGV Ticketing & CRM system to sell exhibition tickets, program bookings, process new Memberships, and renew Memberships.
• Contributing to the successful delivery of children's exhibitions, ensuring engaging, high-quality experiences that are accessible, enjoyable and memorable for children and families.
• Assisting with the delivery of participatory exhibitions, learning programs, and installations. Maintaining work areas in a neat and orderly manner.
• Building and maintaining supportive working relationships within the organisation.

To be successful for the role you will be enthusiastic and committed to delivering quality customer service, this includes listening and actively seeking to meet the needs of the customer, seeking ways to improve service, demonstrating a capacity for sustained effort, hard work and high personal standards, cooperating and working well with others in the pursuit of team and departmental goals.

You have exceptional verbal and written communication skills, clearly explain information, receive feedback and maintain a polite and considerate manner when assisting others. You understand and actively support change, are adaptable and open to new ideas, contribute suggestions and remain calm and in control under pressure. You act with diplomacy and can maintain confidentiality on all information relating to NGV business. You possess a flexible and cooperative approach to teamwork.

You have a current Working with Children Check, or the ability to obtain one.

Knowledge of the visual arts would be an advantage.

For more details, please refer to the attached role statement .

If you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments, such as the role statement, in an accessible format (e.g., large print), please contact the People and Culture team at or by using the National Relay Service on and asking for .