Customer Service Officer

National Gallery of Victoria; Melbourne; On-site; AUD 44,000 - 63,000; Part time

Job summary

National Gallery of Victoria (NGV) in Melbourne seeks casual Customer Service Officers to deliver high-quality service to visitors, including school groups, families and children. You will operate the Ticketing & CRM system to sell exhibition tickets, bookings, and renew memberships, and support children's exhibitions and learning programs.

You will be expected to maintain a welcoming environment, communicate clearly, adapt to change, and work collaboratively with staff.

Qualifications

• Experience in customer service roles.
• Ability to operate ticketing and CRM systems.
• Applicants must have Working with Children Check or be eligible.

Responsibilities

• Operate the NGV Ticketing & CRM system to sell exhibition tickets, program bookings, and renew Memberships.
• Contribute to children's exhibitions and learning programs to provide accessible experiences for children and families.
• Assist with participatory exhibitions, learning programs and installations; maintain clean, orderly work areas.
• Build and maintain positive working relationships within NGV.

Skills

Customer service

Ticketing system

CRM system

Communication

Teamwork

Tools

Ticketing software

CRM software

Job description

National Gallery of Victoria – Melbourne VIC

VPS 2.1: $39.15 per hour + 12% superannuation
Closing date for applications:5pm on 10 November 2026

The National Gallery of Victoria (NGV) is seeking to employ casual Customer Service Officers to provide a high-level of customer service to visitors in line with NGV Service Standards.

ABOUT THE POSITION:

You will be responsible for providing a welcoming and engaging environment for all visitors, in particular school groups, families and children, in a respectful and encouraging manner. Other key responsibilities include:

• Operating the NGV Ticketing & CRM system to sell exhibition tickets, program bookings, process new Memberships, and renew Memberships.
• Contributing to the successful delivery of children's exhibitions, ensuring engaging, high-quality experiences that are accessible, enjoyable and memorable for children and families.
• Assisting with the delivery of participatory exhibitions, learning programs, and installations. Maintaining work areas in a neat and orderly manner.
• Building and maintaining supportive working relationships within the organisation.

To be successful for the role you will be enthusiastic and committed to delivering quality customer service, this includes listening and actively seeking to meet the needs of the customer, seeking ways to improve service, demonstrating a capacity for sustained effort, hard work and high personal standards, cooperating and working well with others in the pursuit of team and departmental goals.

You have exceptional verbal and written communication skills, clearly explain information, receive feedback and maintain a polite and considerate manner when assisting others. You understand and actively support change, are adaptable and open to new ideas, contribute suggestions and remain calm and in control under pressure. You act with diplomacy and can maintain confidentiality on all information relating to NGV business. You possess a flexible and cooperative approach to teamwork.

You have a current Working with Children Check, or the ability to obtain one.

Knowledge of the visual arts would be an advantage.

For more details, please refer to the attached role statement.

Applications close at 5pm on 10 November 2026.