Casual Visitor Experience Officer – Kids & Families

Ngv; Melbourne; On-site; AUD 44,000 - 63,000; Part time

Job summary

National Gallery of Victoria (NGV) is seeking casual Customer Service Officers to deliver high‑quality service to visitors, including school groups, families and children. You will operate the Ticketing & CRM system to sell tickets, manage memberships and bookings, and assist with learning programs and exhibitions.

We value welcoming, professional communication, teamwork and adaptability, with a focus on accessible, enjoyable experiences. A Working with Children Check is required or obtainable.

Qualifications

• You will be responsible for providing a welcoming and engaging environment for visitors and school groups.
• You will listen actively and respond to customer needs with courtesy and professionalism.
• You should demonstrate reliability, a strong work ethic and the ability to work in a team.

Responsibilities

• Operate the NGV Ticketing & CRM system to sell exhibition tickets, bookings, and memberships.
• Support children's exhibitions and educational programs to ensure accessible and engaging experiences.
• Assist with participatory exhibitions, learning programs, and installations and maintain tidy work areas.
• Foster positive working relationships across the organisation.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Adaptability

Confidentiality

Education

Working with Children Check

Tools

Ticketing & CRM system

Job description

National Gallery of Victoria (NGV) is seeking casual Customer Service Officers to deliver high‑quality service to visitors, including school groups, families and children. You will operate the Ticketing & CRM system to sell tickets, manage memberships and bookings, and assist with learning programs and exhibitions.

We value welcoming, professional communication, teamwork and adaptability, with a focus on accessible, enjoyable experiences. A Working with Children Check is required or obtainable.