Customer Service Officer

NGV International; Melbourne; In loco; AUD 44.000 - 63.000; Part-time

Descrizione del lavoro

The National Gallery of Victoria (NGV) is seeking casual Customer Service Officers to provide high-level service to visitors in line with NGV Service Standards. You will welcome and engage visitors, particularly school groups, families and children, and operate the Ticketing & CRM system to sell exhibitions and memberships.

You will contribute to children's exhibitions and learning programs, assist with participatory exhibitions, and maintain a neat, collaborative workspace while building strong

Competenze

• Front-line customer service experience preferred.
• Strong verbal and written communication skills.
• Able to work in a team and engage with diverse visitors.

Mansioni

• Operate the NGV Ticketing & CRM system to sell tickets, bookings, and memberships.
• Support delivery of children’s exhibitions and learning programs for families.
• Assist with participatory exhibitions and ensure spaces are accessible, engaging and well maintained.
• Maintain neat and orderly work areas and build positive internal relationships.

Conoscenze

Customer service

Verbal communication

Written communication

Teamwork

Strumenti

Ticketing & CRM system

Descrizione del lavoro

VPS 2.1: $39.15 per hour + 12% superannuation
Closing date for applications:5pm on 10 November 2026

The National Gallery of Victoria (NGV) is seeking to employ casual Customer Service Officers to provide a high-level of customer service to visitors in line with NGV Service Standards.

ABOUT THE POSITION:

You will be responsible for providing a welcoming and engaging environment for all visitors, in particular school groups, families and children, in a respectful and encouraging manner. Other key responsibilities include:

• Operating the NGV Ticketing & CRM system to sell exhibition tickets, program bookings, process new Memberships, and renew Memberships.
• Contributing to the successful delivery of children’s exhibitions, ensuring engaging, high-quality experiences that are accessible, enjoyable and memorable for children and families.
• Assisting with the delivery of participatory exhibitions, learning programs, and installations. Maintaining work areas in a neat and orderly manner.
• Building and maintaining supportive working relationships within the organisation.

To be successful for the role you will be enthusiastic and committed to delivering quality customer service, this includes listening and actively seeking to meet the needs of the customer, seeking ways to improve service, demonstrating a capacity for sustained effort, hard work and high personal standards, cooperating and working well with others in the pursuit of team and departmental goals.

You have exceptional verbal and written communication skills, clearly explain information, receive feedback and maintain a polite and considerate manner when assisting others. You understand and actively support change, are adaptable and open to new ideas, contribute suggestions and remain calm and in control under pressure. You act with diplomacy and can maintain confidentiality on all information relating to NGV business. You possess a flexible and cooperative approach to teamwork.

You have a current Working with Children Check, or the ability to obtain one.

Knowledge of the visual arts would be an advantage.

For more details, please refer to the attached role statement.