Customer Service Officer

Essential Solar; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Friendly team environment

Ongoing training and development

Career growth

Job summary

Essential Solar is looking for a motivated, organized customer service officer to join our growing electrification business in Melbourne. This role suits someone who enjoys communicating with customers, managing incoming leads, supporting the sales team, answering calls and keeping daily office operations running smoothly.

Key responsibilities include handling sales leads, coordinating appointments, maintaining CRM records, and ensuring timely follow-ups.

Qualifications

• Excellent communication and telephone skills.
• Strong organisational and time-management skills.
• Confident using computers, email and CRM systems.
• Good attention to detail and accurate data entry.
• Ability to multitask and work in a fast-paced environment.
• Professional, friendly and confident when dealing with customers.
• Previous experience in sales coordination, administration or lead management is an advantage.
• Solar or renewable energy industry experience is preferred but not essential.

Responsibilities

• Manage and respond to incoming sales leads and customer enquiries.
• Contact potential customers and follow up on leads.
• Qualify leads and coordinate appointments for the sales team.
• Manage and maintain the CRM system and customer records.
• Monitor lead progress and ensure timely follow-ups.
• Support the sales team with daily coordination and administration.
• Assist with general office administration and data entry.
• Coordinate customer information and paperwork.
• Help ensure a smooth process from initial enquiry through to sales handover.

Skills

Communication skills

Organisational skills

Time management

Attention to detail

Multitasking

Customer service mindset

Tools

CRM systems

Email

Job description

Essential Solar are looking for a motivated, organised and proactive customer service officer to join our growing electrification business

This role is ideal for someone who enjoys communicating with customers, managing incoming leads, supporting the sales team, answering calls and keeping daily office operations running smoothly.

Essential Solar are looking for a motivated, organised and proactive customer service officer to join our growing electrification business

This role is ideal for someone who enjoys communicating with customers, managing incoming leads, supporting the sales team, answering calls and keeping daily office operations running smoothly.

Key Responsibilities

• Manage and respond to incoming sales leads and customer enquiries.

• Contact potential customers and follow up on leads.

• Qualify leads and coordinate appointments for the sales team.

• Manage and maintain the CRM system and customer records.

• Monitor lead progress and ensure timely follow-ups.

• Support the sales team with daily coordination and administration.

• Assist with general office administration and data entry.

• Coordinate customer information and paperwork.

• Help ensure a smooth process from initial enquiry through to sales handover.

About You

• Excellent communication and telephone skills.

• Strong organisational and time-management skills.

• Confident using computers, email and CRM systems.

• Good attention to detail and accurate data entry.

• Ability to multitask and work in a fast-paced environment.

• Professional, friendly and confident when dealing with customers.

• Previous experience in sales coordination, administration or lead management is an advantage.

• Solar or renewable energy industry experience is preferred but not essential.

What We Offer

• Opportunity to join a growing solar business.

• Friendly and supportive team environment.

• Ongoing training and development.

• Opportunity for career growth.

• Attractive salary package

Employment Type: Full-time

Location: Tullamarine, VIC