Solar Lead & Customer Support Specialist

Essential Solar; Melbourne; Sur place; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Friendly team environment

Ongoing training and development

Career growth

Résumé du poste

Essential Solar is looking for a motivated, organized customer service officer to join our growing electrification business in Melbourne. This role suits someone who enjoys communicating with customers, managing incoming leads, supporting the sales team, answering calls and keeping daily office operations running smoothly.

Key responsibilities include handling sales leads, coordinating appointments, maintaining CRM records, and ensuring timely follow-ups.

Qualifications

• Excellent communication and telephone skills.
• Strong organisational and time-management skills.
• Confident using computers, email and CRM systems.
• Good attention to detail and accurate data entry.
• Ability to multitask and work in a fast-paced environment.
• Professional, friendly and confident when dealing with customers.
• Previous experience in sales coordination, administration or lead management is an advantage.
• Solar or renewable energy industry experience is preferred but not essential.

Responsabilités

• Manage and respond to incoming sales leads and customer enquiries.
• Contact potential customers and follow up on leads.
• Qualify leads and coordinate appointments for the sales team.
• Manage and maintain the CRM system and customer records.
• Monitor lead progress and ensure timely follow-ups.
• Support the sales team with daily coordination and administration.
• Assist with general office administration and data entry.
• Coordinate customer information and paperwork.
• Help ensure a smooth process from initial enquiry through to sales handover.

Connaissances

Communication skills

Organisational skills

Time management

Attention to detail

Multitasking

Customer service mindset

Outils

CRM systems

Email

Description du poste

Essential Solar is looking for a motivated, organized customer service officer to join our growing electrification business in Melbourne. This role suits someone who enjoys communicating with customers, managing incoming leads, supporting the sales team, answering calls and keeping daily office operations running smoothly.

Key responsibilities include handling sales leads, coordinating appointments, maintaining CRM records, and ensuring timely follow-ups.