Agricultural Customer Service Specialist

Tableland Fertilizer; Mareeba Shire; On-site; AUD 50,000 - 60,000; Full time

Job summary

Tableland Fertilizer in Mareeba, QLD is seeking a Customer Service Officer to join our team. This full-time role is based at our Mareeba location and involves handling customer enquiries, processing orders, providing product information, and coordinating with warehouse/delivery teams.

You will contribute to maintaining our reputation for excellent customer service and accurate records, with occasional Saturday roster work from 8am to 12pm. A valid Australian driver’s licence is advantageous.

Qualifications

• Proven experience in customer service or admin support.
• Excellent verbal and written communication.
• Strong organisational skills and multitasking ability.
• Proficiency with MS Office and data entry.
• Reliable and punctual with a strong work ethic.

Responsibilities

• Answer customer telephone and email enquiries in a professional and timely manner.
• Process customer orders accurately and efficiently.
• Generate orders for stock as scheduled by the business.
• Provide product information to customers.
• Coordinate with warehouse and delivery teams for timely order fulfilment.
• Handle customer complaints professionally and work towards resolutions.
• Prepare quotes and invoices for customers.
• Assist with administrative tasks including filing and data entry.
• Liaise with management regarding customer feedback and service improvement.

Skills

Customer service

Administrative support

Multitasking

Data entry

Communication

Driver's licence

Tools

MS Office

CRM software

Job description

Tableland Fertilizer in Mareeba, QLD is seeking a Customer Service Officer to join our team. This full-time role is based at our Mareeba location and involves handling customer enquiries, processing orders, providing product information, and coordinating with warehouse/delivery teams.

You will contribute to maintaining our reputation for excellent customer service and accurate records, with occasional Saturday roster work from 8am to 12pm. A valid Australian driver’s licence is advantageous.