Customer Service Officer

Coolabah Turf; Echuca; On-site; AUD 55,000 - 75,000; Full time

Job summary

Coolabah Turf is seeking a professional, positive Customer Service Officer for a 12-month maternity leave cover. Reporting to the Logistics Manager, you will be the main contact for customers and uphold high levels of service.

The role requires clear communication, attention to detail, and the ability to multitask in a dynamic team. This multifaceted position emphasizes solution-based communication and a love for people, with a fast-paced environment that mirrors seasonal workloads and

Qualifications

• Proven experience in delivering high levels of customer care.
• Strong written and spoken communication skills.
• Accurate data entry and maintenance of databases.

Responsibilities

• Serve as main point of contact for customers within Sales and Logistics.
• Support data entry and database management with high accuracy.
• Collaborate within a team to meet seasonal deadlines and workloads.

Skills

Customer service

Data entry

Database management

Communication

Multitasking

Attention to detail

Team player

Job description

If you are a professional, positive and motivated person with a passion for people and high levels of customer care, we'd love to consider your application to join the Coolabah Team for a 12-month maternity leave cover contract.

Reporting to the Logistics Manager, this role is a critical lynch pin within our Sales and Logistics teams, and a main point of contact for our valued customers. The successful applicant will be confident and competent with the written and spoken word, have an infectious and positive mindset and be well presented.

As an experienced Customer Service Officer, you will have an ability to thrive in a team environment, possess a critical eye for detail, have high level problem-solving and organisational skills, a strong ability to prioritise and multitask and demonstrate high levels of accuracy in data entry and database management.

A multifaceted position, this solutions-based communications role will best suit someone with a genuine love for people, an ability to connect and create instant rapport with customers over the phone and communicate with all walks of life.

If you are looking for a new challenge and think you would enjoy a dynamic and fast paced workplace that hops to the pace of seasonal workloads and deadline pressures, join our crew today.

Remuneration will be in line with skillset of successful applicant.