Customer Service Officer (Temporary Full-Time)

Bundaberg Region; Bundaberg; Sur place; AUD 69 000 - 84 000; Plein temps

Avantages offerts par ce poste

Salary sacrifice

Leave loading 17.5%

9-day fortnight

Fitness Passport

Uniform allowance

Wellbeing program

Professional development

Résumé du poste

Bundaberg Regional Council is seeking a Customer Service Officer for a temporary full-time role (7 months) across front counter, call centre and digital channels. You will handle enquiries, process transactions and provide accurate information to residents, businesses and visitors.

The role emphasises customer service, administrative support and the ability to manage multiple tasks in a busy environment, with a focus on delivering positive outcomes for the community.

Qualifications

• Experience delivering high-quality customer service in a busy environment.
• Strong communication and interpersonal skills with diverse customers.
• Ability to manage competing priorities and maintain accuracy under pressure.

Responsabilités

• Handle front counter, call centre and digital channels to assist residents, businesses and visitors.
• Process financial transactions and enquiries to resolve issues efficiently.
• Build relationships and provide accurate information to strengthen community connections.

Connaissances

Customer service

Administration

Communication

Problem solving

Description du poste

$76,216 per annum (pro rata) + super + benefits Temporary Full-time (7 months) Customer Service, Corporate and Commercial Services Bundaberg Region

About Us

At Bundaberg Regional Council, we are dedicated to building a vibrant and sustainable future for our community. We pride ourselves on fostering a supportive and inclusive workplace where individuals from diverse backgrounds and skill sets can thrive. Whether delivering essential services or driving innovative projects, our team is united by a shared commitment to making a meaningful impact. By joining us, you’ll become part of an organisation that values your contributions, supports your growth, and empowers you to help shape a better future for everyone.

Uniquely positioned north of Brisbane in Queensland, Australia, the Bundaberg Region is one of Australia’s fastest-growing regional cities and the gateway to the Southern Great Barrier Reef. The Bundaberg Region boasts the most equitable climate in Australia and rates fifth in the world alongside Hawaii. Noted for its environmental excellence, pristine waterways, and proximity to the Great Barrier Reef, the Bundaberg Region showcases everything that nature’s palette can create.

What We Offer

• An attractive remuneration package with options for salary sacrifice and 17.5% leave loading
• 9-day fortnight roster
• Access to Fitness Passport
• Uniform Allowance
• Wellbeing and mental health support programs, including access to our Employee Assistance Program
• Opportunities for professional development training and study assistance to support your career growth
• Thrive in a workplace that prioritises a healthy work-life balance within a supportive and friendly team
• Be part of an inclusive and diverse culture where every team member is valued

About The Opportunity

Every interaction matters. As a Customer Service Officer, you'll be one of the first points of contact for our community, helping residents, businesses and visitors access Council services with confidence. This role combines customer service, administration and financial transaction processing to ensure enquiries are resolved efficiently and professionally. Working across our front counter, call centre and digital channels, you'll contribute to positive customer experiences while supporting the delivery of essential local government services. Your ability to build relationships, solve problems and provide accurate information will help strengthen our connection with the community.

About You

• Experience providing high-quality customer service and administration support in a busy customer facing environment.
• Strong communication and interpersonal skills, with the ability to engage effectively with a diverse range of customers and stakeholders.
• The ability to manage competing priorities, work under pressure and maintain accuracy in a fast paced environment.
• A positive, professional and collaborative approach, with the flexibility to support a variety of administration and service delivery functions.

The Selection Process

We encourage candidates to advise us of any accommodations they may need to ensure a smooth and inclusive experience throughout our recruitment process and work environment. We are passionate about providing equal employment opportunities and encourage people of all backgrounds to apply. We celebrate our community’s rich diversity and are committed to attracting and employing people that represent the community that we serve. We recognise and appreciate the diversity of our employees and are committed to creating an inclusive and safe working environment where all employees are valued, respected and supported to achieve their potential. The preferred candidate will be required to undergo a National Police Check as part of the recruitment process.

Thank you for your interest in this position. We look forward to receiving your application.