Frontline Customer Service & Admin Specialist

MEGT (Australia) Ltd; City of Melbourne; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

14 weeks paid parental leave after 6 m

$500 My Benefits voucher referral

3 paid Christmas close-down days

Buy or cash out extra annual leave + \

Job summary

MEGT (Australia) Ltd in Melton is seeking a Customer Service Officer to deliver a high-quality experience to job seekers and support the Workforce Australia contract.

You will be the first point of contact for on-site, phone, email and online enquiries, working with the Site Lead to ensure smooth day-to-day operations and embody MEGT's values.

The role requires strong communication, stakeholder relationship skills, and the ability to juggle priorities while maintaining service standards.

Qualifications

• Strong ability to build positive relationships with stakeholders
• Excellent oral and written communication
• Confident handling of enquiries face to face and prioritising competing tasks
• Proven experience in delivering customer service standards
• High computer literacy across MS Office
• Ability to work autonomously and manage workload
• Administrative experience is desirable

Responsibilities

• Be the first point of contact for face-to-face, phone, email and online enquiries
• Support day-to-day site operations with the Site Lead and team
• Ensure smooth operations and uphold service standards for job seekers

Skills

Stakeholder relationships

Communication skills

Enquiry handling

Customer service excellence

Computer literacy

Autonomy

Administrative experience

Tools

Microsoft Office

Job description

MEGT (Australia) Ltd in Melton is seeking a Customer Service Officer to deliver a high-quality experience to job seekers and support the Workforce Australia contract.

You will be the first point of contact for on-site, phone, email and online enquiries, working with the Site Lead to ensure smooth day-to-day operations and embody MEGT's values.

The role requires strong communication, stakeholder relationship skills, and the ability to juggle priorities while maintaining service standards.