Customer Service Officer

Belgravia Leisure; Australian Capital Territory; Hybrid; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Mornings, evenings and weekend shifts

Free facility access

Future growth opportunities within Bel

Job summary

Belgravia Leisure is seeking casual Customer Service Officers at Lakeside Leisure Centre, Greenway ACT. You will perform reception, merchandising and sales duties for members, casual users and prospective members.

Early shifts start as 5:15am, with mornings, evenings and weekends available. Join a friendly team focused on delivering excellent service, promoting centre programs, handling bookings, and maintaining strong customer relations.

Qualifications

• Provide excellent customer service to customers in person and over the phone.
• Experience with cash handling and POS systems.
• Ability to explain memberships and sell memberships on joining or renewal.
• Promote services and manage bookings/enrolments.
• Develop and maintain good customer relations and public relations.
• CPR certificate current; Police Check and Working with Vulnerable People.
• Prior experience in leisure industry is desirable.

Responsibilities

• Provide excellent customer service to all customers, in person and over the phone.
• Apply sound cash handling principles and use of Point of Sale (POS) systems.
• Provide information and sell memberships when joining or renewing.
• Promote centre services and handle bookings and enrolments.
• Develop and maintain good working relationships with customers.
• Promote public relations and postive engagement at all times.
• Open or close the centre following security and safety procedures.

Skills

Customer service

Cash handling

POS systems

Membership sales

Opening/closing procedures

Communication

Teamwork

Tools

POS software

Job description

Casual / Temp ACT, Lakeside Leisure Centre - Greenway 2900 Belgravia Leisure

This job is open for expressions of interest only

• Enjoy a great work / life balance withmornings, evenings and weekend shifts
• Free facility access
• Future growth opportunities within Belgravia Leisure

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions!

The Role

OurCustomer Service Officersare the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Customer Service Officers is to deliver first class services to our customers.

The successful candidates will need to be available to work early mornings, 5:15am start.

Key areas of responsibility include:

• Provide excellent customer service to all customers, both in person and over the telephone
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
• Promote the centres services and programs to customers and accept customer bookings and enrolments
• Develop and maintain good working relations with customers
• Promote and exercise good public relations at all times
• Opening/closing of the centre in accordance with security and safety procedures

Skills & Attributes

• Positive, friendly, helpful and energetic work style
• Computer literacy, familiarity with software packages and point of sale systems
• Experience in the leisure industry is desirable.
• Current CPR Certificate.
• Police Check
• Working with Vulnerable People

Previous experience is a similar role is desirable, but candidates with a friendly attitude and a customer service mindset areencouraged to apply!

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We are committed to providing a child safe environment. Please refer to our child safety framework . Successful applicants will be required to obtain a national police check and a Working with Children check.

Belgravia Leisure is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us [e-mail].