Customer Service Officer

BlueScope Steel; Cairns Regional; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Health program

Learning & development

Employee discounts

Job summary

BlueScope Steel’s Orrcon Steel Distribution team in Cairns, QLD is hiring a Customer Service Officer for a permanent full-time role. You will handle customer interactions, quotes, and enquiries, and support sales with pricing and product information in a collaborative, resolver-minded environment.

You’ll work Monday to Friday, 7:30am–4:30pm with a focus on building strong customer relationships and contributing to sales opportunities across the region.

Qualifications

• Experience in a customer service role; B2B experience advantageous.
• High attention to detail and ability to multi-task.
• Excellent communication and interpersonal skills.

Responsibilities

• Interact with customers via phone and email; manage quotes and queries.
• Follow up on quotations and enquiries; convert into sales opportunities.
• Collaborate with marketing, warehouse and sales to meet customer requirements.
• Nurture and grow relationships with customers to uncover new opportunities.
• Continuously seek ways to improve the customer experience and value proposition.

Skills

Customer service

Microsoft Office

SAP

Attention to detail

Communication

Interpersonal skills

Relationship building

Tools

Microsoft Office

SAP

Job description

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well.We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND steel that inspire and protect everything from hospitals to bridges andstadiums.

The Opportunity

Orrcon Steel Distribution is looking for aCustomer Service Officerto join theteambased inCairns, QLD. Orrcon Steel Distribution is a leading Australian supplier of steel and aluminium products, offering a comprehensive range engineered to meet the demands of diverse industries. Our products are backed by strong technical expertise, full traceability, and stringent quality standards. Supported by strategic supplier partnerships and a nationwide network of distribution centres, we ensure consistent availability, reliable performance, and dependable supply for customers across Australia.

As a Customer Service Officer, you will ensure exceptional customer service in each interaction. Working within a friendly and inclusive team you will be a key contact for sales and service enquiries. Your can-do attitude will be on full display as you take new orders and quotations, providing product and pricing advice and manage a variety of day-to-day enquiries.

The position is a permanent full-time position, Monday to Friday, with flexibility to work your hours between 7:30am - 4:30pm.

You will have access to various health and well-being initiatives including Employment Assistance Program, Employee Real Deals and on-going learning, support and training.

What Will You Do?

As part of our supportive and friendly team, you will:

• interact with our customers over the phone and email managing quotes and queries
• follow-up on quotations and enquiries converting these into sales opportunities
• collaborate with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met
• nurture and grow relationships with customers to uncover new business and sales opportunities
• continuously look at new ways of improving the customer experience and consistently improving the total value proposition

More About You

With a strong customer focus and a desire to grow and develop in the role, you will bring:

• experience working in a customer service environment, with B2B experience advantageous
• confidence using Microsoft Office and abilityto learn new systems, with SAP experience advantageous
• high attention to detail and ability to complete multiple tasks simultaneously
• effective communication and interpersonal skills
• confidence to resolve issues effectively and efficiently
• a proactive approach in building constructive and effective relationships

Why BlueScope

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team.

• Learn and develop as you grow. With opportunities to build skills specificto your role and aspirations,our lifelong learningculturewill support your future career pathways.
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.

Bring your energy and make your mark, as, together, we drive Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.”

Join us, creating strength for the future.