Customer Service Representative

BlueScope; City Of Wanneroo; On-site; AUD 48,000 - 56,000; Full time

Job summary

BlueScope is seeking a Customer Service Representative to join the Wangara, WA team. You will be the face of the business, handling orders, quotations, and inquiries from walk-ins, phone and email, delivering exceptional service in a fast-paced environment.

You will collaborate with sales, marketing and warehouse teams to ensure accurate product specifications and timely deliveries, while continuously seeking ways to improve the customer experience.

Qualifications

• Experience in customer service/sales environment.
• High attention to detail and ability to manage multiple tasks.
• Strong customer focus with ability to resolve issues efficiently.
• Willingness to grow, learn and develop yourself.

Responsibilities

• Interact with customers via phone, email and face-to-face, handling inquiries, quotes and order requests.
• Prepare, enter and follow up quotations, converting enquiries into sales opportunities across product categories.
• Collaborate with internal stakeholders including marketing, warehouse and sales to meet customer requirements.
• Continuously look for ways to improve the customer experience and total value proposition.

Skills

Customer service excellence

Communication skills

multitasking

Problem solving

Team player

Job description

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well.We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges andstadiums.

The Opportunity

Our Lysaght business is looking for a Customer Service Representative to join the Customer Service Team based Wangara, WA. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.

As a Customer Service Representative, you will be the face of our business for our customers, delivering exceptional service across every interaction. This diverse and fast-paced role sees you taking and processing orders and quotations, providing product and pricing advice, and managing enquiries from walk-in customers as well as those received via phone and email. If you enjoy being busy, working collaboratively, and helping customers find the right solutions, this is a great opportunity to grow your career within a supportive and iconic Australian business.

What Will You Do?

We are committed to delivering exceptional customer service, with manufacturing excellence embedded throughout our business, you will join an established, highly capable team. You will be a key contact for sales and service enquiries from our commercial and residential customers. You will:

• interact with customers via phone, email, and face-to-face, managing a variety of enquiries, quotes and order requests
• prepare, enter and follow up quotations, converting enquiries into sales opportunities across key product categories including Fencing, Roofing & Walling, Rainwater Goods and Structural Products
• collaborate with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
• continuously look at new ways of improving the customer experience and consistently improving the total value proposition

More About You

You are a genuine team player with strong communication, negotiation and interpersonal skills, who is able to adapt your style to work effectively with a wide range of personalities and customer needs. Your positive, can-do attitude and ability to think on your feet will ensure you can juggle multiple tasks, adapt quickly, and support the wider team. You will bring:

• previous experience working in a customer service/sales environment
• high attention to detail and ability to complete multiple tasks simultaneously
• a strong customer focus with the ability to resolve issues effectively and efficiently
• a willingness to grow, learn and develop yourself
• demonstrated computer competency including accurate data entry ability

Why BlueScope

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:

• Learn and develop as you grow. With opportunities tobuild skills specificto your role andaspirations,our lifelong learningculturewill support your future career pathways.
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.

It’s an exciting time in our history as, together, we work towards Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.”

Join us, creating strength for the future.