Customer Service Officer

Programmed Maintenance Services; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Programmed Maintenance Services is partnering with a genomics and animal science leader to recruit a Customer Service Representative for permanents full-time employment in Brisbane. You will manage orders, data, and enquiries across multiple systems to ensure accurate, timely genomic testing support.

You will liaise with customers including farmers and industry bodies, maintain records, support sales teams, and contribute to process improvements in Genomics, Animal Safety and Food Safety

Qualifications

• Experience in a customer service or administrative role.
• Strong data entry and attention to detail.
• Intermediate Excel skills (formulas, filters, VLOOKUPs, data validation).
• Experience with SAP and Salesforce is advantageous.

Responsibilities

• Manage inbound calls and email enquiries, providing professional and timely customer support.
• Process customer orders, sample submissions and associated documentation.
• Coordinate sample submissions and follow up outstanding requirements.
• Maintain inventory and coordinate kits and collection devices.
• Generate and distribute genomic data reports and respond to testing results inquiries.
• Track orders, handle complaints and process credits through Salesforce.
• Assist with customer account setup in SAP and provide sales support to teams.
• Update training docs as processes and systems evolve.

Skills

Customer service

Data entry

Excel

Communication

Multi-tasking

Sales support

Attention to detail

Tools

SAP

Salesforce

Excel

Job description

Programmed Maintenance Services - Bundamba QLD

PERSOL is partnering with a leading organisation in the genomics and animal science sector to recruit a Customer Service Representative for an immediate start in a permanent, full-time capacity.

This is an excellent opportunity for a detail-oriented customer service professional who enjoys working across multiple systems, managing data and delivering high-quality customer support. Joining a collaborative team, you will play an integral role in supporting customers across the agricultural industry while ensuring the accurate and timely delivery of genomic testing services.

The Role

Reporting to the Customer Service Manager, you will provide end-to-end customer service and administrative support across the Genomics division. From processing orders and coordinating sample submissions to generating reports and resolving customer enquiries, you will be responsible for ensuring a seamless customer experience and maintaining accurate records throughout the testing process.

Working closely with internal teams, you will also contribute to process improvements, system efficiencies and the ongoing development of customer service operations.

Key Responsibilities

• Manage inbound calls and email enquiries, providing professional and timely customer support.
• Process customer orders, sample submissions and associated documentation.
• Proactively liaise with customers to coordinate sample submissions and follow up outstanding requirements.
• Coordinate sample kits and collection devices, including inventory management.
• Generate and distribute genomic data reports and respond to enquiries regarding testing, results and turnaround times.
• Track and confirm orders, manage customer complaints and process credits through Salesforce.
• Assist with customer account setup and maintenance within SAP.
• Provide administrative and sales support to the sales and marketing teams.
• Maintain and update training documentation as processes and systems evolve.
• Collaborate with internal stakeholders to identify opportunities for process improvement and greater efficiency.
• Provide broader customer service support across Genomics, Animal Safety and Food Safety divisions.

About You

You are an organised and adaptable customer service professional who takes pride in accuracy, consistency and delivering a positive customer experience. Comfortable managing competing priorities, you can navigate multiple systems with confidence and communicate effectively with a diverse range of customers and internal stakeholders.

You will bring a proactive approach, a strong work ethic and the ability to build rapport with customers across the agricultural sector, including farmers, producers and industry organisations.

Skills and Experience

To be successful in this role, you will have:

• Previous experience in a customer service or administrative role.
• Strong data entry skills and exceptional attention to detail.
• Intermediate Microsoft Excel skills, including formulas, filters, VLOOKUPs and data validation.
• The ability to manage multiple tasks and maintain accuracy in a fast-paced environment.
• Strong written and verbal communication skills.
• Experience using SAP and Salesforce will be highly regarded.
• Knowledge of the cattle and/or sheep industry will be advantageous but is not essential.
• A reliable, consistent and collaborative approach to work

What's on Offer?

• Permanent, full-time employment with an immediate start.
• The opportunity to join a specialised and growing industry.
• Comprehensive training and ongoing support.
• Exposure to multiple business divisions and specialised testing services.
• A collaborative team environment offering long-term career stability and development.