Inbound Customer Service Representative

Recoveries Corp; City of Melbourne; On-site; AUD 47,000 - 51,000; Full time

Benefits offered by this job

Hourly rate + superannuation

Flexible hours between Monday–Friday

Ongoing training and development

Discounted onsite staff parking

Friday social gatherings

On-site coffee machine

Pool table

Westfield Knox location convenience

Job summary

Symbos is seeking an Inbound Customer Care Agent in Melbourne to be the first point of contact for consumers, handling queries by phone and email and delivering a personalised, high-quality experience from first contact through to resolution.

Join a collaborative, Aussie-centric team with ongoing training, flexible hours, and a culture of innovation. Benefit from an attractive hourly rate, development programs, and convenient onsite parking near Westfield Knox.

Qualifications

• Excellent communication skills with attention to detail.
• Strong time management abilities to handle queries efficiently.
• Experience in contact centres (inbound or outbound) is preferred.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service to customers.
• Ensure all customer queries are resolved within a timely manner.
• Data entry for accurate maintenance of our database.
• Commit to consumer advocacy and deliver great outcomes for both the consumer and our client.

Skills

Fantastic communication

Attention to detail

Exceptional time management

Contact Centre experience

Job description

• Attractive hourly rate; $34.96 + superannuation.
• Flexible hours betweenMonday – Friday.
• Ongoing training and development programs
• Conveniently located minutes away from Westfield Knox shops, cafes, restaurants, etc. Discounted onsite staff parking
• Collaborative, innovative and engaging culture
• Friday afternoon social gatherings every week with weekly fresh fruit delivered, on-site coffee machine and pool table.

About our clients:

Our clients are highly regarded leaders in global FMCG, iconic names that people reach for every day. With an outstanding portfolio of premium local and international brands across personal care, food, beverage and apparel they are known for their passion, expertise, and genuine commitment to quality.

About the role:

As an Inbound Customer Care Agent, you'll be the first point of contact for consumers, responding to enquiries via phone and email and delivering a personalised, high-quality experience from first contact through to resolution.

Your responsibilities will include, but not limited to:

• Deliver exceptional customer service to customers.
• Ensure all customer queries are resolved within a timely manner.
• Data entry for accurate maintenance of our database.
• Commit to consumer advocacy and deliver great outcomes for both the consumer and our client.

About you:

• Fantastic communication skills and attention to detail
• Exceptional time management
• Contact Centre experience (either inbound or outbound)
• Great attitude and willingness to learn

Ready for the next step?

So, if you have a passion for customer service and enjoy creating positive customer experiences,

About Symbos

Symbos is a growing, people-powered outsourcing services group with over 30 years of cross-industry experience, partnering with more than 250 clients across enterprise, government, and emerging sectors. Our team of 1,200+ professionals operate across Australia, New Zealand, Fiji, the Philippines, and South Africa, delivering meaningful outcomes across customer experience, managed services, and operational transformation.

We operate with a unique 'Glocal' delivery model, locally led, regionally integrated, ensuring clients benefit from both strong in-market accountability and smart delivery models across regions. With a track record of long-term partnerships, award-winning performance, and a culture built on agility and collaboration, Symbos is a place where great people come to do their best work.

We engage a workforce that represents the diverse communities and customers we support. That's why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including First Nations People ; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community. If you're passionate about shaping the future of service delivery and want to be part of a team that values performance, innovation, and trust, Symbos offers the platform to thrive.

We are a Circle Back Initiative Employer - we commit to respond to every applicant.

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