Customer Service Officer

Randstad Australia; Adelaide; On-site; AUD 44,000 - 60,000; Part time

Job summary

Randstad Australia is seeking a friendly and resilient Customer Service Officer to join a premier blue-collar supply and fit business in Salisbury. The role focuses on order processing, job bookings, and technical product support, serving internal and external stakeholders in a frontline capacity.

Part-time 0.8 FTE with hours 7:30 AM–4:00 PM, Mon–Fri. This is a 3-month temporary assignment with a clear path to a permanent offer for the right candidate.

Qualifications

• 12–18 months of customer service experience in an office-based environment.
• Australian citizenship is required.
• Strong communication and data system proficiency.

Responsibilities

• Receive, process, and coordinate customer orders and job bookings.
• Provide clear technical product information and maintain high customer satisfaction.
• Coordinate workflows with internal and external teams to meet deadlines.
• Share workload to ensure KPIs and response targets are met.
• Identify opportunities to streamline processes and improve efficiencies.

Skills

Customer service

Communication

Tools

MS Office

Job description

Customer Service Officer | Blue Collar Industry

Location: Salisbury, SA

Role Type: Temporary (3 Months) > Permanent Opportunity

Hours: Part-Time (0.8 FTE) – Flexible schedule between 7:30 AM and 4:00 PM, Mon–Fri

About The Role

Are you energetic, resilient, and ready to bring a high level of enthusiasm to a busy, fast-paced team? We are seeking a lively, driven Customer Service Officer to join a premier blue-collar supply and fit business in Salisbury.

This role serves as the frontline support for internal and external stakeholders, focusing on order processing, job bookings, and technical product support. If you thrive under pressure, love taking the initiative, and enjoy a workplace with banter, laughter, and a strong sense of teamwork, this is the job for you!

Key Responsibilities

• Order & Booking Management: Receive, process, and coordinate customer orders, job bookings, and general enquiries promptly.
• Stakeholder Support: Provide clear technical product information and maintain high standards of customer satisfaction across all communication channels.
• Workflow Coordination: Work closely with internal and external teams to meet tight deadlines and exceed customer expectations.
• Team Collaboration: Share the daily workload to ensure key performance indicators (KPIs) and response targets are consistently met.
• Continuous Improvement: Proactively identify opportunities to streamline processes and improve operational efficiencies.

What We Are Looking For

• Experience: Minimum 12 to 18 months of customer service experience in an office-based environment.
• Citizenship: Must be an Australian Citizen.
• Personality & Culture Fit: Bubbly, enthusiastic, and highly motivated with a "workhorse" attitude—willing to roll up your sleeves and get the job done.
• Resilience: Able to maintain a positive, professional demeanor and sound decision-making under high pressure.
• Communication & Tech: Excellent verbal and written communication skills with strong proficiency in MS Office and standard data systems.
• Initiative: Proactive approach to problem-solving and eagerness to learn new challenge areas.

What’s on Offer?

• Work-Life Balance: Flexible 0.8 FTE schedule within standard business hours (7:30 AM – 4:00 PM) tailored to fit your lifestyle.
• Career Path: A 3-month temporary contact with a clear path to a permanent offer for the right candidate.
• Great Culture: Join a supportive team that values hard work just as much as a good sense of humor and daily banter!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.