Customer Service Manager

Drake Supermarkets Pty Ltd; Gold Coast City; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Attractive remuneration

Dynamic growing company

Potential for promotion

Job summary

Drakes Supermarkets on the Gold Coast is seeking expressions of interest for a hands-on retail leadership role. The successful applicant will manage a department, tailor service and product offerings to local needs, and drive customer service excellence in a fast-paced supermarket environment.

Candidates should demonstrate team supervision, rostering, strong POS knowledge, ordering and cost control, and a proactive approach to health and safety.

Qualifications

• Display a passion for customer service.
• Excellent communication with staff and management.
• Experience in supervising team members and rostering.
• Understanding of ordering and cost control.
• Commitment to work, health and safety standards.

Responsibilities

• Treat the department as your own business and tailor service and offerings to local customers.
• Lead and manage a team in a busy supermarket environment.
• Drive customer service excellence and staff engagement.
• Oversee rostering, ordering and cost control as part of daily operations.

Skills

Customer service

POS knowledge

Team supervision

Staff rostering

Hands-on leadership

Communication

Cost control

Health and safety

Job description

Queensland - Gold Coast Queensland - Gold Coast

This job is open for expressions of interest only

• Attractive remuneration
• Dynamic growing company
• Potential for promotion

Drakes Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company. The successful applicant will be given the opportunity to treat the department as if it were their own business. They will be given the flexibility to tailor the stores service and product offering to meet the specific needs of the customers within the local area.

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• Unparalleled commitment to customer service
• Significant POS knowledge
• Experience in supervising team members
• Accurate staff rostering will be an advantage
• Passion and enthusiasm, with a very "hands on" approach
• Ability to liaise with both staff and management
• An understanding of ordering and cost control
• Commitment to work, health and safety standards

To succeed within our organisation, applicants must be able to:

• Display a passion for customer service
• Express a positive "can do" attitude
• Problem solve Lead by example
• Motivate a team
• Communicate effectively with management, employees, customers and external stakeholders