Customer Service Manager

MYER; City of Melbourne; Presencial; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff discounts

Leadership development programs

Volunteer leave

Parental leave

Lifestyle leave

Descripción de la vacante

Myer Chadstone is seeking a Customer Service Manager to lead teams across multiple departments, delivering exceptional customer experiences and strong commercial outcomes. You will influence store culture, develop future leaders, and drive operational excellence in a flagship retail setting.

You will coach staff on the shop floor, identify opportunities to improve performance, and engage with customers to uphold Myer’s service standards in a fast-paced environment.

Formación

• Proven leadership experience in retail environments.
• Strong people leadership and talent development skills.
• Passion for creating engaging customer experiences and high-performing teams.
• Commercial mindset with a track record of driving sales and productivity.

Responsabilidades

• Lead large, multi-skilled teams to deliver exceptional customer experiences and strong financial performance.
• Coach, mentor and develop team members to unlock potential and build future leaders.
• Create a high-performance culture with accountability, recognition and collaboration.
• Drive productivity through workforce planning, operational excellence and prioritisation.
• Spend time on the shop floor, engaging with customers and leading by example.

Conocimientos

Retail leadership

People leadership

Team development

Customer experience

Performance coaching

Change management

Descripción del empleo

Ready to lead in one of Australia's most iconic retail destinations? Join Myer Chadstone and play a pivotal role in creating exceptional customer experiences while leading large, high-performing teams in a fast-paced and dynamic retail environment.

This is an exciting opportunity for an experienced retail leader who thrives on developing people, driving performance and creating a culture where customers and team members feel valued every day.

As a Customer Service Manager at Myer Chadstone, you'll lead from the front, inspiring teams across multiple departments to deliver outstanding service, strong commercial outcomes and memorable customer experiences. You will influence store culture, develop future leaders and drive operational excellence in one of our highest-profile stores.

Whether you're coaching team members, identifying opportunities to improve performance or engaging with customers on the floor, you'll be at the heart of what makes Myer special.

About The Role:

• Lead large, multi-skilled teams to deliver exceptional customer experiences and strong financial performance
• Coach, mentor and develop team members to unlock their potential and build future retail leaders
• Create a high-performance culture where accountability, recognition and collaboration thrive
• Drive productivity through effective workforce planning, operational excellence and clear prioritisation
• Spend quality time on the shop floor connecting with customers, identifying opportunities and leading by example
• Partner with the leadership team to execute store strategies and chieve key business goals
  

About You:

• Proven leadership experience in retail, ideally department stores or other cusotmer-focused environments
• Passion for creating engaging customer experiences and building high-performing teams
• Strong people leadership skills with a 'hands-on', collaborative approach and a track record of growing talent
• Commercially minded with experience driving sales, productivity and operational outcomes
• Confident communicator who can lead through change and inspire others
• Resilient, ada;table and energised by working in a fast-paced environment
  

Why Myer?

• Lead within Australia's most recognised department store brand
• Career development, leadership programs and succession opportunities across our national network
• Generous team member discounts and exclusive partner offers
• Supportive leadership team focussed on your growth and success
• Access to volunteer, parental and lifestyle leave
• Recognition programs celebrating outstanding achievements and contributions
  

Our leadership teams work across a fortnightly rotating roster designed to support key trading periods, including weekends and peak retail events such as Black Friday and Christmas-New Year season.

Lead customer experience at one of Australia's busiest and most exciting retail destinations.