Customer Service & Logistics Coordinator | Growth & Perks

Coca-Cola Europacific Partners; Gold Coast City; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Monthly product allowance

Corporate discounts

Employee share purchase plan

Job summary

Coca-Cola Europacific Partners is seeking a Customer Service Coordinator based in Yatala, Queensland. This full‑time role supports customers across phone, email, live chat and face‑to‑face channels, coordinating with warehouse and logistics teams to ensure smooth distribution centre operations and timely service.

You will own customer enquiries, provide updates on deliveries and service requests, assist with stock verification and equipment returns, and contribute to continuous improvement

Qualifications

• Experience in customer service, logistics, warehousing or transport environments.
• Strong communication and stakeholder management skills.
• Excellent organisational and time-management abilities.

Responsibilities

• Respond to customer enquiries across phone, email, live chat and face‑to‑face channels, delivering exceptional service.
• Resolve delivery and service enquiries by coordinating with warehouse, dispatch and logistics teams.
• Provide customers with timely updates on deliveries, collections and service requests.
• Support customer collections, cooler swaps and equipment returns while maintaining accurate records.
• Assist with stock verification and day‑to‑day distribution centre tasks.
• Maintain accurate customer information across systems and ensure safety/compliance.

Skills

Customer service

Logistics experience

Communication

Time management

Stakeholder management

Tools

Microsoft Office (Excel, Word, Teams)

Microsoft Dynamics

Job description

Coca-Cola Europacific Partners is seeking a Customer Service Coordinator based in Yatala, Queensland. This full‑time role supports customers across phone, email, live chat and face‑to‑face channels, coordinating with warehouse and logistics teams to ensure smooth distribution centre operations and timely service.

You will own customer enquiries, provide updates on deliveries and service requests, assist with stock verification and equipment returns, and contribute to continuous improvement