Customer Service Coordinator - Yatala

Coca-cola European Partners; Gold Coast City; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Monthly product allowance

Corporate discounts

Employee share purchase plan

Job summary

Coca-Cola Europacific Partners is seeking a Customer Service Coordinator based in Yatala, Queensland. This full‑time role supports customers across phone, email, live chat and face‑to‑face channels, coordinating with warehouse and logistics teams to ensure smooth distribution centre operations and timely service.

You will own customer enquiries, provide updates on deliveries and service requests, assist with stock verification and equipment returns, and contribute to continuous improvement

Qualifications

• Experience in customer service, logistics, warehousing or transport environments.
• Strong communication and stakeholder management skills.
• Excellent organisational and time-management abilities.

Responsibilities

• Respond to customer enquiries across phone, email, live chat and face‑to‑face channels, delivering exceptional service.
• Resolve delivery and service enquiries by coordinating with warehouse, dispatch and logistics teams.
• Provide customers with timely updates on deliveries, collections and service requests.
• Support customer collections, cooler swaps and equipment returns while maintaining accurate records.
• Assist with stock verification and day‑to‑day distribution centre tasks.
• Maintain accurate customer information across systems and ensure safety/compliance.

Skills

Customer service

Logistics experience

Communication

Time management

Stakeholder management

Tools

Microsoft Office (Excel, Word, Teams)

Microsoft Dynamics

Job description

We are Coca-Cola Europacific Partners (CCEP)—42,000 people across 31 countries, working together to make, move, and sell some of the world’s most loved beverages. As a leading global consumer goods company, we support 4 million customers and continue to invest in new products and innovation to delight the 600 million people who enjoy our drinks each day.

In Australia, our portfolio includes the Coca-Cola family of products and well-loved brands such as Sprite, Fanta, Monster and Mother Energy, Mount Franklin, Powerade, Billson’s, and Grinders Coffee.

The Opportunity

At Neverfail, we’re passionate about delivering exceptional service to our customers and creating positive experiences at every interaction. As a Customer Service Coordinator based in Yatala, you’ll play an important role in supporting our customers while helping to ensure the smooth day-to-day operation of our distribution centre.

This is a full-time, permanent opportunity based at our Yatala site, working Monday to Friday. In this varied and fast-paced role, you’ll provide responsive support across phone, email, live chat and face-to-face interactions, working closely with our warehouse, dispatch and logistics teams to deliver outstanding customer outcomes.

You’ll enjoy a role where no two days are the same, taking ownership of customer enquiries, coordinating timely solutions and contributing to continuous improvement initiatives that enhance both customer satisfaction and operational performance.

Key Responsibilities

• Respond to customer enquiries across phone, email, live chat and face-to-face channels, delivering exceptional customer service
• Resolve delivery and service enquiries by working collaboratively with warehouse, dispatch and logistics teams
• Provide customers with timely updates on deliveries, collections and service requests
• Support customer collections, cooler swaps and equipment returns while maintaining accurate records
• Assist with stock verification and operational tasks to support day‑to‑day distribution centre activities
• Maintain accurate customer information and documentation across business systems
• Ensure compliance with site safety requirements and operational procedures
• Contribute to continuous improvement initiatives that enhance customer service and operational efficiency

About You

You are a customer‑focused professional who thrives in a fast‑paced operational environment. You enjoy building relationships, solving problems and working collaboratively with both customers and internal teams to deliver exceptional service.

In addition, you will have:

• Experience within a customer service, logistics, warehousing, transport or customer operations environment
• Strong communication and stakeholder management skills with a customer‑first mindset
• Excellent organisational and time‑management skills with strong attention to detail
• Confidence using Microsoft Office applications including Excel, Word and Teams
• Experience using Microsoft Dynamics or similar customer management systems highly regarded
• A proactive approach to problem solving and continuous improvement
• Commitment to maintaining safe work practices and operational compliance

What We Offer

• Opportunity to play a key role within Neverfail's Customer Service and Distribution operations
• Ongoing learning and development opportunities to support your career growth
• Exposure across Customer Service, Logistics and Supply Chain within a leading FMCG business
• Generous monthly product allowance
• Access to a wide range of corporate discount programs including Fitness Passport, QANTAS Club, Microsoft, Lenovo, Hertz, GoGet and Estee Lauder
• Opportunity to participate in the CCEP Employee Share Purchase Plan

Coca‑Cola Europacific Partners is committed to fostering an inclusive, diverse, equitable, and safe workplace that is free from discrimination and harassment. We encourage candidates to let us know if they require any accessibility adjustments at any stage of the process. Your health, safety, and equal opportunity remain central to how we support our people.

At Coca‑Cola Europacific Partners, we are committed to investing in your growth and development. We actively support career progression and encourage continuous learning throughout your journey with us. In 2025, 46% of all new opportunities in Asia‑Pacific went to current employees. A powerful reminder that when you join us, you’re not just starting a job, you’re stepping into a place where your growth, ambition and potential are truly supported.

This role will be subject to our standard pre‑employment checks, which includes employment references, working rights and/or medical checks and background checks, dependent on role.

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