Customer Service & Logistics Coordinator

Coca-Cola Europacific Partners; Adelaide; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Monthly product allowance

Corporate discounts (QANTAS, Microsoft

Employee share purchase plan

Job summary

The Coca-Cola Europacific Partners in Australia is seeking a Customer Service Coordinator at the Salisbury Distribution Centre to support customers and ensure smooth day-to-day operations with the warehouse, dispatch and logistics teams.

This full-time, permanent role covers phone, email, live chat and face-to-face enquiries, with a focus on accurate records, continuous improvement and delivering outstanding customer outcomes for a leading FMCG business.

Qualifications

• Experience in customer service, logistics, warehousing, transport or customer operations environments.
• Strong communication and stakeholder management with a customer-first mindset.
• Excellent organisational and time-management skills with strong attention to detail.

Responsibilities

• Respond to customer enquiries across phone, email, live chat and face-to-face channels, delivering exceptional customer service.
• Resolve delivery and service enquiries by working with warehouse, dispatch and logistics teams.
• Provide customers with timely updates on deliveries, collections and service requests.
• Support customer collections, cooler swaps and equipment returns while maintaining accurate records.
• Assist with stock verification and day-to-day distribution centre tasks.
• Maintain accurate customer information and documentation across business systems.
• Ensure compliance with site safety requirements and procedures.
• Contribute to continuous improvement initiatives that enhance customer service and operational efficiency.

Skills

Customer service

Communication

Time management

Attention to detail

Stakeholder management

Tools

Microsoft Office

Microsoft Dynamics

Job description

The Coca-Cola Europacific Partners in Australia is seeking a Customer Service Coordinator at the Salisbury Distribution Centre to support customers and ensure smooth day-to-day operations with the warehouse, dispatch and logistics teams.

This full-time, permanent role covers phone, email, live chat and face-to-face enquiries, with a focus on accurate records, continuous improvement and delivering outstanding customer outcomes for a leading FMCG business.