Customer Service Coordinator - Salisbury

Coca-Cola Europacific Partners; Adelaide; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Monthly product allowance

Corporate discounts (QANTAS, Microsoft

Employee share purchase plan

Job summary

The Coca-Cola Europacific Partners in Australia is seeking a Customer Service Coordinator at the Salisbury Distribution Centre to support customers and ensure smooth day-to-day operations with the warehouse, dispatch and logistics teams.

This full-time, permanent role covers phone, email, live chat and face-to-face enquiries, with a focus on accurate records, continuous improvement and delivering outstanding customer outcomes for a leading FMCG business.

Qualifications

• Experience in customer service, logistics, warehousing, transport or customer operations environments.
• Strong communication and stakeholder management with a customer-first mindset.
• Excellent organisational and time-management skills with strong attention to detail.

Responsibilities

• Respond to customer enquiries across phone, email, live chat and face-to-face channels, delivering exceptional customer service.
• Resolve delivery and service enquiries by working with warehouse, dispatch and logistics teams.
• Provide customers with timely updates on deliveries, collections and service requests.
• Support customer collections, cooler swaps and equipment returns while maintaining accurate records.
• Assist with stock verification and day-to-day distribution centre tasks.
• Maintain accurate customer information and documentation across business systems.
• Ensure compliance with site safety requirements and procedures.
• Contribute to continuous improvement initiatives that enhance customer service and operational efficiency.

Skills

Customer service

Communication

Time management

Attention to detail

Stakeholder management

Tools

Microsoft Office

Microsoft Dynamics

Job description

Job Description

We are Coca-Cola Europacific Partners (CCEP)—42,000 people across 31 countries, working together to make, move, and sell some of the world’s most loved beverages. As a leading global consumer goods company, we support 4 million customers and continue to invest in new products and innovation to delight the 600 million people who enjoy our drinks each day.

In Australia, our portfolio includes the Coca-Cola family of products and well‑loved brands such as Sprite, Fanta, Monster and Mother Energy, Mount Franklin, Powerade, Billson’s, and Grinders Coffee.

The Opportunity

At Neverfail, we’re passionate about delivering exceptional service to our customers and creating positive experiences at every interaction. As a Customer Service Coordinator based at our Salisbury Distribution Centre, you’ll play an important role in supporting our customers while helping to ensure the smooth day‑to‑day operation of our distribution centre.

This is a full‑time, permanent opportunity based at our Salisbury, South Australia site, working Monday to Friday. In this varied and fast‑paced role, you’ll provide responsive support across phone, email, live chat and face‑to‑face interactions, working closely with our warehouse, dispatch and logistics teams to deliver outstanding customer outcomes.

You’ll enjoy a role where no two days are the same, taking ownership of customer enquiries, coordinating timely solutions and contributing to continuous improvement initiatives that enhance both customer satisfaction and operational performance.

Key Responsibilities

• Respond to customer enquiries across phone, email, live chat and face‑to‑face channels, delivering exceptional customer service
• Resolve delivery and service enquiries by working collaboratively with warehouse, dispatch and logistics teams
• Provide customers with timely updates on deliveries, collections and service requests
• Support customer collections, cooler swaps and equipment returns while maintaining accurate records
• Assist with stock verification and operational tasks to support day‑to‑day distribution centre activities
• Maintain accurate customer information and documentation across business systems
• Ensure compliance with site safety requirements and operational procedures
• Contribute to continuous improvement initiatives that enhance customer service and operational efficiency

About You

You are a customer‑focused professional who thrives in a fast‑paced operational environment. You enjoy building relationships, solving problems and working collaboratively with both customers and internal teams to deliver exceptional service.

In addition, you will have:

• Experience within a customer service, logistics, warehousing, transport or customer operations environment
• Strong communication and stakeholder management skills with a customer‑first mindset
• Excellent organisational and time‑management skills with strong attention to detail
• Confidence using Microsoft Office applications including Excel, Word and Teams
• Experience using Microsoft Dynamics or similar customer management systems highly regarded
• A proactive approach to problem solving and continuous improvement
• Commitment to maintaining safe work practices and operational compliance

What We Offer

• Opportunity to play a key role within Neverfail’s Customer Service and Distribution operations
• Ongoing learning and development opportunities to support your career growth
• Exposure across Customer Service, Logistics and Supply Chain within a leading FMCG business
• Generous monthly product allowance
• Access to a wide range of corporate discount programs including Fitness Passport, QANTAS Club, Microsoft, Lenovo, Hertz, GoGet and Estee Lauder
• Opportunity to participate in the CCEP Employee Share Purchase Plan

Coca‑Cola Europacific Partners is committed to fostering an inclusive, diverse, equitable, and safe workplace that is free from discrimination and harassment. We encourage candidates to let us know if they require any accessibility adjustments at any stage of the process. Your health, safety, and equal opportunity remain central to how we support our people.

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