Customer Service Leader - Team Growth & Process Improvement

Sharp & Carter Brisbane Business Support; Brisbane; On-site; AUD 104,000 - 127,000; Full time

Benefits offered by this job

Annual bonus

Superannuation

Job summary

Sharp & Carter Brisbane Business Support is seeking an experienced Customer Service Leader to head a high‑performing team across ANZ. You will drive service excellence, coach a team of four, manage KPIs and collaborate with Sales, Supply Chain, Manufacturing and Logistics to enhance processes.

This full‑time role is office-based in Brisbane with a friendly culture that values development and accountability.

Qualifications

• Proven experience leading a customer service team in a high-volume environment.
• Strong people leadership, coaching and performance management skills.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Lead, coach and develop a high-performing customer service team (4 people).
• Manage service standards, KPIs and overall team performance.
• Oversee customer orders, enquiries, complaints and escalations across ANZ.
• Identify and implement process improvements to enhance customer experience.
• Analyse performance data, manage workloads and support workforce planning.
• Build strong relationships with key customers and internal stakeholders.
• Drive a positive, accountable and customer-focused team culture.

Skills

Team leadership

Customer service

Stakeholder management

People coaching

Tools

Dynamics 365

Job description

Sharp & Carter Brisbane Business Support is seeking an experienced Customer Service Leader to head a high‑performing team across ANZ. You will drive service excellence, coach a team of four, manage KPIs and collaborate with Sales, Supply Chain, Manufacturing and Logistics to enhance processes.

This full‑time role is office-based in Brisbane with a friendly culture that values development and accountability.