Customer Service Team Leader | Growth & Process Excellence

Red Rooster; Brisbane; Presencial; AUD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Onsite parking

Descripción de la vacante

Red Rooster in Brisbane is seeking an experienced Customer Service Team Leader to lead a busy team and drive exceptional customer experiences. You will coach staff, optimise processes, and maintain strong relationships with Sales, Account Management and Operations to support growth.

The role focuses on delivering a customer-centric culture, continuous improvement, and collaboration with leadership. Onsite parking available at a convenient Brisbane location.

Formación

• Experience leading or supervising a busy customer service team.
• A proactive and solutions-focused leadership style.
• Strong stakeholder engagement and relationship-building capabilities.
• Experience supporting sales functions and customer accounts.
• Confidence working with ERP and CRM systems.
• A commitment to delivering exceptional customer experiences.

Responsabilidades

• Lead and coach a customer service team to deliver exceptional experiences.
• Drive continuous improvement across operations and processes.
• Strengthen stakeholder relationships and collaborate with Sales, Account Management and Operations.
• Maintain day-to-day operations to ensure high service standards.
• Contribute to a customer-centric culture that supports business growth.

Conocimientos

Leading a customer service team

Proactive leadership

Stakeholder engagement

Sales support experience

ERP/CRM proficiency

Delivering exceptional customer care

Process improvement

Team coaching and development

Herramientas

ERP systems

CRM systems

Descripción del empleo

Red Rooster in Brisbane is seeking an experienced Customer Service Team Leader to lead a busy team and drive exceptional customer experiences. You will coach staff, optimise processes, and maintain strong relationships with Sales, Account Management and Operations to support growth.

The role focuses on delivering a customer-centric culture, continuous improvement, and collaboration with leadership. Onsite parking available at a convenient Brisbane location.