Customer Service Lead: Growth, Training & Benefits

Drakes Supermarkets; Adelaide; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Staff discount

Health insurance

Vehicle leasing

Career progression

Job summary

Drakes Lightsview is seeking a motivated, hands-on leader to join and help lead the store's Customer Service department. You will report to the Customer Service Manager and be responsible for guiding a small team, creating rosters and ensuring smooth daily operations.

You will play a pivotal role in delivering exceptional service, coordinating staffing, and supporting store objectives within the Adelaide area. The role offers career progression opportunities and a supportive benefits package.

Qualifications

• Experience leading a customer service team.
• Ability to create and manage staff rosters.
• Strong focus on daily store operations.
• Excellent customer service and communication.

Responsibilities

• Lead the Customer Service department and guide a small team.
• Create and manage staff rosters.
• Ensure smooth daily operations of customer service.
• Report to Customer Service Manager and support store objectives.

Skills

People leadership

Roster management

Operations management

Customer service

Job description

Drakes Lightsview is seeking a motivated, hands-on leader to join and help lead the store's Customer Service department. You will report to the Customer Service Manager and be responsible for guiding a small team, creating rosters and ensuring smooth daily operations.

• We offer attractive remuneration plus a 10% staff and family discount, comprehensive onboarding, career progression opportunities and access to a range of benefits including health insurance and vehicle leasing.

Customer Service Lead: Growth, Training & Benefits Adelaide, SA, AU