Customer Service / Internal Sales Representative

Morgan Consulting; Western Australia; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Remuneration package

Career development opportunities

Job summary

Morgan Consulting is assisting a world-class supplier in Western Australia to recruit a Customer Service / Internal Sales Representative. The role focuses on handling stock enquiries, quoting customers, and inputting orders while coordinating with warehousing to meet delivery expectations.

The ideal candidate will have prior internal sales experience in industrial products and a good grasp of chain, bearings, and hydraulics. Strong communication and team-oriented approach are essential.

Qualifications

• Previous customer service / internal sales experience within the industrial products industry.
• An appreciation or basic understanding of Chain, Bearings, Power Transmission and/or Hydraulics products would be ideal.
• Excellent communication, time management and customer service skills.
• Be a team player who is willing to go the extra mile.
• Above average computer literacy with excellent attention to detail.

Responsibilities

• Answering incoming enquiries regarding stock availability, deliveries and pricing.
• Providing quotes to customers via phone or email.
• Inputting sales orders.
• Coordinating with warehouse staff to ensure customer delivery expectations are met.
• Analysis of stock availability using system reports.
• Maintenance of customer information regarding orders held in the system.

Skills

Excellent communication

Time management

Customer service skills

Attention to detail

Team player

Job description

About the company

Our client, operating for well over a century, is one of the world’s largest suppliers of mechanical power transmission and chain products. They provide engineering solutions for industry – total drive packages, covering the whole spectrum of mechanical and hydraulics power transmission.

About the role

A need has arisen for an experienced Customer Service / Internal Sales Representative to join their small but happy team. In this dynamic, challenging and highly pivotal role you will be responsible for:

• Answering incoming enquiries regarding stock availability, deliveries and pricing
• Providing quotes to customers via phone or email
• Inputting sales orders
• Coordinating with warehouse staff to ensure customer delivery expectations are met
• Analysis of stock availability using system reports.
• Maintenance of customer information regarding orders held in the system

Skills & experience

As the ideal candidate and to make the transition as smooth as possible, you will possess the following key attributes:

• Previous customer service / internal sales experience within the industrial products industry
• An appreciation or basic understanding of Chain, Bearings, Power Transmission and/or Hydraulics products would be ideal
• Excellent communication, time management and customer service skills
• Be a team player who is willing to go the extra mile
• Above average computer literacy with excellent attention to detail

Benefits

Aside from an attractive remuneration package commensurate with your experience, benefits include being surrounded by staff with extensive knowledge and the opportunity to further develop your sales career with this genuine Global industry leader.