Internal Sales Representative - Industrial Products

Applied Industrial Technologies; Townsville City; On-site; AUD 45,000 - 65,000; Full time

Job summary

Applied Industrial Technologies in Townsville is seeking an motivated Internal Sales Representative to be a key contact for customers, providing responsive service and helping them find the right products and solutions.

This hands-on role involves answering enquiries, preparing quotes, and assisting with picking, packing and dispatching orders, while building lasting relationships and identifying opportunities to grow accounts.

Qualifications

• Experience in internal sales or customer service within industrial distribution.
• Ability to manage quotes and orders accurately.
• Strong interpersonal and communication skills.

Responsibilities

• Provide exceptional customer service via phone, email and face-to-face.
• Identify customer needs and recommend products and solutions.
• Prepare quotations and follow up on inquiries and opportunities.
• Process orders accurately and efficiently.
• Build and maintain relationships with existing customers.
• Assist with stock handling and dispatch.
• Collaborate with suppliers on pricing and availability.

Skills

Internal Sales

Customer Service

Relationship Building

Proactive Sales

Communication

Education

High school diploma or equivalent

Tools

ERP systems

MS Office

Order Processing

Job description

Internal Sales Representative - Industrial Products

We have an exciting opportunity for a motivated and customer-focused Internal Sales Representative to join our team.

You’ll be a key point of contact for our customers, providing responsive service, understanding their requirements and helping them find the right products and solutions.

This is more than just an order-processing role. We’re looking for someone who enjoys building relationships, following up opportunities and contributing to the growth of the business.

It’s also a hands‑on role. As part of our branch team, you’ll get involved in all aspects of looking after our customers – from answering enquiries and preparing quotes through to picking, packing and dispatching orders.

A Little Bit About the Role

We have an exciting opportunity for a motivated and customer-focused Internal Sales Representative to join our team.

You’ll be a key point of contact for our customers, providing responsive service, understanding their requirements and helping them find the right products and solutions.

This is more than just an order-processing role. We’re looking for someone who enjoys building relationships, following up opportunities and contributing to the growth of the business.

It’s also a hands‑on role. As part of our branch team, you’ll get involved in all aspects of looking after our customers – from answering enquiries and preparing quotes through to picking, packing and dispatching orders.

What You’ll Be Doing

• Providing exceptional customer service via phone, email and face-to-face.

• Responding to customer enquiries and helping identify the right products and solutions.

• Preparing quotations and proactively following up customer enquiries and sales opportunities.

• Processing customer orders accurately and efficiently.

• Building and maintaining strong relationships with existing customers.

• Identifying opportunities to grow existing accounts and develop new business.

• Liaising with suppliers regarding pricing, product availability and delivery timeframes.

• Picking, packing and dispatching customer orders.

• Receiving and putting away incoming stock.

• Maintaining accurate customer, product and order information.

• Working as part of the team to ensure our customers receive a consistently high level of service.

Here’s a Bit About You

We’re looking for someone who genuinely enjoys dealing with customers, takes pride in providing great service and is willing to get involved.

Ideally, you’ll have:

• Previous experience in Internal Sales, Customer Service, Parts, Trade Counter or a similar role.

• Experience within industrial distribution or a related industry would be highly regarded.

• A strong customer service focus and the ability to build lasting relationships.

• A proactive sales mindset and willingness to follow up opportunities.

• Strong communication and interpersonal skills.

• A practical, solutions-focused approach to problem solving.

• Good organisational skills and attention to detail.

• The ability to manage multiple priorities in a busy environment.

• A willingness to get hands‑on with picking, packing and receiving stock.

• Experience with bearings, power transmission, hydraulics or other industrial products would be an advantage, but isn't essential.

Most importantly, we’re looking for someone with the right attitude – customer focused, proactive, willing to learn and happy to pitch in wherever needed.

So Why Join Us?

• Join a stable and established company that’s constantly improving.

• Work with a supportive and experienced team.

• Ongoing product and industry training.

• Genuine career development opportunities.

• Competitive salary package.

• A varied role where you can build customer relationships, develop your sales skills and make a real contribution to the branch.

What Are You Waiting For?

If you enjoy working with customers, solving problems and being part of a team where everyone gets involved, we’d love to hear from you.

Applied Industrial Technologies is a global industrial distribution company. We partner with over 4,000 world-class manufacturers and we are an industry‑leading, value-added distributor of a variety of innovative and reliable industrial products.

On a local level, with 33 locations throughout Australia and New Zealand, we specialise in a wide variety of industrial products including Power Transmissions and Bearings. We are currently experiencing an exciting growth stage and we continue to be committed to our objective to be an efficient and effective supply chain manager of products and services.