Customer Experience Support Officer

IT Alliance Australia; Goulburn; On-site; AUD 50,000 - 70,000; Full time

Job summary

IT Alliance Australia is seeking a Support Officer in Goulburn. The ideal candidate will have demonstrated knowledge in customer-centric service environments such as contact or service centres.

The role requires quick learning and the ability to implement new processes effectively. Candidates must excel in building rapport, understanding customer needs, and delivering outstanding service, leveraging available technologies for optimal efficiency.

Qualifications

• Demonstrated knowledge and experience in a customer-centric service organisation.
• Ability to adapt, learn and implement new processes quickly.
• Proven record of taking ownership of customer experience.

Skills

Customer-centric service experience

Adaptability to new processes

Ownership of customer experience

Technological proficiency

Job description

IT Alliance Australia is seeking a Support Officer in Goulburn. The ideal candidate will have demonstrated knowledge in customer-centric service environments such as contact or service centres.

The role requires quick learning and the ability to implement new processes effectively. Candidates must excel in building rapport, understanding customer needs, and delivering outstanding service, leveraging available technologies for optimal efficiency.