Hardware & Timber Sales Specialist

NewBase; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive remuneration

Supportive team environment

Retail knowledge development

Staff discounts

Inclusive workplace

Career progression

Job summary

The Hardware Store in Leichhardt, NSW is seeking a dedicated Customer Service professional for a full-time role in our hardware and timber sales team. You will greet customers, offer expert product knowledge, process sales, and help ensure an exceptional shopping experience.

Ideal candidates will bring experience in trade sales or hardware retail, strong communication skills, and the ability to work both independently and with the team.

Qualifications

• Previous experience in Trade sales, customer service or a hardware/building supplies environment is highly desirable.
• Strong communication and interpersonal skills with the ability to engage customers confidently.
• Basic numeracy skills and comfort using point-of-sale systems and technology.
• Physical capability to handle merchandise, including lifting and moving items safely.
• Reliability and punctuality, with the flexibility to work trade hours.

Responsibilities

• Greet customers warmly and assist them in locating products, providing expert advice on hardware and timber selections.
• Process sales transactions accurately using point-of-sale systems, handling cash and card payments professionally.
• Maintain knowledge of current stock levels and product specifications across the hardware and timber ranges.
• Provide recommendations based on customer needs, offering solutions that match their project requirements.
• Assist with product displays and store merchandising to ensure an organised and attractive trade environment.
• Handle customer enquiries and resolve issues professionally, escalating complex matters when necessary.
• Support inventory management activities, including stock checks and shelf replenishment.
• Maintain a clean, safe and compliant store environment in accordance with health and safety standards.
• Collaborate with team members to ensure smooth daily operations and positive workplace culture.

Skills

Customer service

Clear communication

Team player

Tools

POS systems

Job description

The Hardware Store in Leichhardt, NSW is seeking a dedicated Customer Service professional for a full-time role in our hardware and timber sales team. You will greet customers, offer expert product knowledge, process sales, and help ensure an exceptional shopping experience.

Ideal candidates will bring experience in trade sales or hardware retail, strong communication skills, and the ability to work both independently and with the team.